July 28, 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, announced today that a member of its senior leadership team was given the honor to be a commencement speaker at the Asian College in Dumaguete, Philippines. Scott Warner, then the Site Director at Qualfon Dumaguete, delivered the commencement address for the 2014 graduating class at the campus of Asian College in Dumaguete City, Philippines.

Qualfon Leader Gives Commencement Address at Asia College in DumagueteWarner was chosen because of his nearly 25-year tenure in leading multinational businesses across various geographies and for his most recent successes in managing the significant client and business growth that Qualfon Dumaguete’s operations have experienced over the past 18 months.

In his remarks, Warner congratulated the graduates on their accomplishments, distinguishing them as leaders among others across the country. His speech highlighted the fact that today’s graduates must hold themselves to high standards and embrace the challenges of global competitiveness.

“In order to succeed in the new global marketplace, we have to adapt ourselves to certain ideals,” said Warner. “We also have to remember that success is not measured in the amount of money that you earn or your job title, but rather it is measured by your attitude and performance—by how well you perform the job that you’re assigned. We must remember that even a housekeeper has the potential to be more successful than a corporate CEO. It’s all about attitude and performance!”

Warner offered 10 ideals or characteristics for the graduates to adopt and use as measuring sticks for their success. “I call these the 10 Be’s,” remarked Warner.

  • Be on Time: Punctuality communicates respect for others and reflects well on you
  • Be Honest: Success is dependent upon open and honest relationships
  • Be Courageous: With great risk comes even greater reward
  • Be Respectful: Show kindness and courtesy toward others
  • Be Responsible: Recognize problems and work aggressively to solve them
  • Be Involved: Those who understand the world around them are better equipped to make significant improvements
  • Be Caring: Treat others the way you would want to be treated
  • Be Great: Don’t be afraid of success — face challenges and mistakes as opportunities to learn
  • Be Forgiving: Forgiving yourself and others allows everyone to be productive
  • Be a Citizen: Give back to your community and remember where you came from

In his conclusion, Warner noted that the commencement speaking opportunity was the “most humbling experience of his career.” He went on to thank the teachers and parents for their “dedication and perseverance in shaping the minds and souls of these young people who will assume the mantle of industry leadership.”

Lastly, he encouraged the graduates to “take advantage of any opportunity for continued learning in and outside the classroom environment and to be aggressive in seizing these leadership roles.”

As a token of appreciation, Asia College presented Mr. Warner with a plaque of recognition.

About Asian College

Asian College of Science and Technology (Asian College) is a CHED and TESDA-accredited tertiary educational institution dedicated to the success of its graduates in their chosen field of study. With campuses in Quezon City and Dumaguete, Negros Oriental, Asian College has produced thousands high-quality graduates with globally relevant skills and knowledge for the past 40 years.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1996, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 12,000 employees serving international brands across many industries, and our strategic footprint of outsourcing locations spans the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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June 9, 2014

Qualfon Adopts the Largest Elementary School in Dumaguete 1

Qualfon Adopts the Largest Elementary School in Dumaguete 2Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, announced that it is participating in an adopt-a-school program to support the largest elementary school in Dumaguete, Philippines. Qualfon is funding and staffing everything from building repairs to programs that will support both teachers and students. The West Elementary School serves roughly 4,000 students and sits just a block away from one of Qualfon’s call centers in the city.

Qualfon initiated the adopt-a-school program in May and has already participated and completed a variety of projects in the “Brigada Eskewla” program, which includes classroom repairs, painting, and a clean-up and beautification initiative for the 17,000-square-meter campus. West Elementary School was built in 1932 and has 22 buildings. Ten gallons of paint, 10 kilograms of nails, and 10 large sheets of galvanized iron were also donated to the school.

Qualfon’s support will continue through the 2014-15 school year. Qualfon will distribute 1,300 back-to-school supply kits for students in grades 4-6 and will sponsor the graduation for those students continuing their education. Employee volunteers will also dedicate six months of English, math, science and other tutoring services for students and will spend one week as teacher assistants, helping teachers create lesson plans and prepare for the upcoming school year.

“This is the biggest public elementary school in the entire Dumaguete City Division, and most of the students come from low-income families that struggle to provide educational opportunities for their children,” explained Scott Warner, Site Director for Qualfon Dumaguete. “As a company focused on making people’s lives better, our staff and employees feel strongly about doing what we can to help our neighbors maintain their educational facility and launch a prosperous school year that empowers children to learn and grow.”

As a token of gratitude, leaders from the West Elementary School presented a plaque of appreciation to Qualfon on May 31st.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1996, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 12,000 employees serving international brands across many industries, and our strategic footprint of outsourcing locations spans the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. www.qualfon.com

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April 14, 2014

Qualfon, a leading business process outsourcing (BPO) and call center service provider, held a collegiate-level debate tournament in Dumaguete, Philippines that focused on the BPO industry and sought the youth’s opinions on contact centers in the Philippines.

Qualfon Debate Championship Challenges Collegiate Students to Examine the Business Process Outsourcing1

Dumaguete’s leading colleges participated in the event with 16 students debating before an audience of more than 100 supporters. Four teams from Silliman University, St. Paul University, Foundation University, and Negros Oriental State University presented their research and knowledge about the BPO industry and articulately expressed their positions on March 28th in the Silliman University Hall.

Debate topics were released to each team just 15 minutes before the debate began and included subjects such as call center work environments, leadership recruiting, and employee benefits including educational assistance programs. After testing their public speaking skills and defending positions with well-crafted arguments and industry statistics, the winning debate team from Silliman University was presented with the Qualfon STRIDES Debate Cup. The Foundation University team took second place and was also recognized.

“Qualfon’s Debate Championship is an academic battle of intellect, wit, and the gift of gab, but it’s also a demonstration to the community that Qualfon takes a serious interest in the talent and intelligence of our local young people,” said Scott Warner, Qualfon’s Dumaguete Site Director. “Our company values, known as STRIDES, affirm our support to academic advancement through competitions that give value to knowledge, communication, and analytical skills. This event reinforces the partnership and links between Qualfon and the university circuit in our community.”

About Qualfon
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,000 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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February 18, 2014

Qualfon, a leading business process outsourcing (BPO) and call center service provider, announced the appointment of Jose Baena as Site Director for Dumaguete II, Qualfon’s second contact center facility in Dumaguete, Philippines. Jose Baena

Jose has considerable experience in the call center industry including 13 years in client operations, client services, training, and quality analysis. In his most recent role, he handled 2,000+ full-time employees across three locations and was responsible for the profit and loss, operations, and client services of each site.  He has been promoted through the ranks from Representative to Team Leader and Operations Manager, and then to Operations Director, Global Operations and Client Solutions Director. Jose has successfully handled multiple accounts and up to 12 clients, all of which resulted in improved program performance and program growth. Jose was also a pioneer in the start-up of a very successful “green field” site in Leyte, Tacloban, Philippines.

Jose reports directly to Steve Brown, County Manager for the Philippines. “Jose is very talented and has experienced considerable professional growth in our industry,” said Brown. “With the creation of 400 new jobs in Dumaguete, Qualfon is experiencing significant growth in the telecommunications industry. Jose will be critical in both helping Qualfon handle this new growth and also in ensuring continued success.”

Jose holds a Bachelor’s degree on Broadcasting Journalism from De La Salle University-College of Saint Benilde.

About Qualfon
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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February 17, 2014

Qualfon and Telecommunications Company Expand Relationship, Creating 400 New Jobs in Dumaguete, PhilippinesQualfon, a leading global business process outsourcing (BPO) and call center services provider, announced today that it is expanding its work with a major telecommunications company and creating 400 new jobs in Dumaguete, Philippines. The new opportunities are the result of a successful relationship between the client and Qualfon Dumaguete. Qualfon has provided customer service contact centers for the telecommunications company since 2002.

“We are pleased to announce that our client is recognizing continued value and significant monetary savings from their Qualfon outsourced services,” said Scott Warner, Qualfon’s Dumaguete Site Director. “This relationship is growing Qualfon’s business and creating more job opportunities for the local Dumaguetenos.”

Qualfon’s work for the telecommunications company grew by 400 full time employees in Q4 2013 and early Q1 2014. The new jobs include customer service representatives, supervisors, quality analysts, and shift managers.

The client expanded its contract because Qualfon Dumaguete consistently demonstrates above-average performance alongside low absenteeism and low attrition rates. “Our client decided to make additional investments in an outsourcing location where they have already recognized significant success,” said Warner. “In 2013, Qualfon Dumaguete achieved average monthly attrition rates of 3.78% and average daily absenteeism rates of 4.89%. These metrics are critical for ensuring  high-quality customer service in our contact centers, because tenured and engaged employees deliver superior experiences for customers that ultimately drive customer loyalty and value for our client.”

Qualfon Dumaguete is using billboards, posters, and social media to advertise the 400 open positions. Applicants are asked to apply in person in the recruitment area at the Qualfon office, LinkSY IT Park, Bantayan, Dumaguete or call 6335-421-0413 for more information.

About Qualfon
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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December 9, 2013

Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, is sponsoring a boy’s high school basketball league in Dumaguete to promote an active lifestyle and healthy living. Games began November 15th, at Dumaguete City High School and will continue through December.

Qualfon’s Inter-High School Qualfon Sponsors High School Basketball Leagueto Promote Healthy LivingBasketball League includes 14 private and public high schools across Dumaguete and neighboring communities in Negros Oriental. Each participating school has a team of about 15 students, aged 11-15 years. Qualfon is sponsoring the league itself and is also sponsoring basketball uniforms for three of the participating schools. Qualfon employees are showing their support for the league by volunteering as referees, score-keepers and by providing other services as needed.

“As a company, Qualfon is always eager to offer opportunities for healthy living and ways to support our communities. So, we are proud to sponsor one of the major high school tournaments in Negros Oriental, explained Scott Warner, Qualfon’s Dumaguete Site Director. “Our company consistently acts on its mission to make people’s lives better, and we feel sports initiatives are a great way to bring families and communities together to cheer on our youth and celebrate teamwork, health, and good sportsmanship. We like to encourage people of all ages to be active in their lifestyle and in their community.”

After more than 39 games, a champion will be crowed. Trophies will be awarded to the first, second, and third place teams, and special recognition will go to the five top performers as well as to the most valuable player. Final games and the awards ceremony will take place at the Macias Complex on December 15th, 2013.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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November 4, 2013

Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, announced today that the Qualfon volleyball team in Dumaguete took top honors at the Governor’s Cup, a volleyball competition held across the Negros Oriental province and associated with the local Buglasan festival. The Qualfon team had never participated in the league before.  Qualfon Dumaguete Volleyball Team Wins the Governor’s Cup

The volleyball team consisted of 12 Qualfon employees, including the coach, Paulo Don Rodriguez, a Supervisor and Call Center 101 Trainer at Qualfon. Together, they competed against 11 other company teams in the region, and Qualfon consistently displayed teamwork, speed, and accuracy. But the victory didn’t come without hard work, determination, and the ability to focus and perform under pressure. The final match was a hard-fought battle that went all the way to the fifth and deciding set, and Qualfon came out victorious, toppling Toyota Sibulan 15 to 10. Led by the league’s Most Valuable Player, Grethel Deposoy, the Qualfon team wanted to prove themselves, and they did—even as first-time participants in the volleyball tournament.

“We are so very proud of our employees and all the work and dedication that they put into the league. They are setting a great example of how to work successfully as a team and how to have a proper work-life balance,” explained Scott Warner, Qualfon’s Dumaguete Site Director. “As a company, Qualfon promotes healthy living and actively participates in community events, and this team is inspiring others to get involved in these fun and healthy activities. Because of their success, there has already been an increased interest in Qualfon-sponsored sports and more of our employees are eager to join.”

After the final game, each member of the Qualfon team was awarded with a championship medal, and the team received recognition from the local governor.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

 

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August 6, 2013

Dumaguete, Philippines – August 6, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, launched a Worksite Chaplains program to make experienced chaplains and their services available to all employees at the Dumaguete contact center location.Dumaguete Chaplaincy Program

The free Worksite Chaplains program puts interfaith chaplains with three to five years of work experience inside Qualfon’s contact center and provides nearly 3,000 employees access to counseling, support, mentoring, and professional advice. Worksite Chaplains perfectly understand Qualfon´s mission, values, and the nature of contact center work. Dumaguete Chaplaincy Program

These individuals speak in confidence with employees to offer:

  • In-Person 24x7x365 Crisis Care
  • Worksite-Based Assistance
  • Addictions Support
  • Bereavement Care & Funerals
  • Marriage Preparation
  • Stress Reduction Strategies
  • Suicide Intervention
  • Hospital and Prison Visitations
  • Specialized Referrals
  • Customized Workshops
  • Permission-Based Spiritual Care
  • Life Coaching and Prayer Support

The Worksite Chaplains program is focused on these principles:

  • Person-Based: Developing the intelligence, will, and capacity to love every individual
  • Integral: Approaching human beings holistically—mind, body, and spirit
  • Balanced: Promoting a balanced life—work, family, and community
  • Inclusive: Enhancing diversity and unity
  • Interfaith: Based on shared values from religions around the world, ecumenism, and inter-religious dialogue

“As far as we know, this program is unique in the Philippines and is the first of its kind in Dumaguete,” said Roberto Sanchez, Qualfon’s Chief Mission Officer. “We are confident that chaplaincy services will bring great benefits to our employees and their families and will support our strategic approach to enrich the lives of our people and build a more caring, productive, and successful company.”

As a company, Qualfon accepts the fact that life at every level of the organization comes with personal challenges and times of crisis that can be distracting at work. “With the support of these highly trained professionals, Qualfon is investing in the well-being of its people. Following the direction of our company mission, we’re working to create a total workplace—where employees can pursue their career goals and also gain access to the tools and support systems they need to overcome personal challenges and live better lives,” said Sanchez.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

 

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