Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, announced today that a member of its senior leadership team was given the honor to be a commencement speaker at the Asian College in Dumaguete, Philippines. Scott Warner, then the Site Director at Qualfon Dumaguete, delivered the commencement address for the 2014 graduating class at the campus of Asian College in Dumaguete City, Philippines.
Warner was chosen because of his nearly 25-year tenure in leading multinational businesses across various geographies and for his most recent successes in managing the significant client and business growth that Qualfon Dumaguete’s operations have experienced over the past 18 months.
In his remarks, Warner congratulated the graduates on their accomplishments, distinguishing them as leaders among others across the country. His speech highlighted the fact that today’s graduates must hold themselves to high standards and embrace the challenges of global competitiveness.
“In order to succeed in the new global marketplace, we have to adapt ourselves to certain ideals,” said Warner. “We also have to remember that success is not measured in the amount of money that you earn or your job title, but rather it is measured by your attitude and performance—by how well you perform the job that you’re assigned. We must remember that even a housekeeper has the potential to be more successful than a corporate CEO. It’s all about attitude and performance!”
Warner offered 10 ideals or characteristics for the graduates to adopt and use as measuring sticks for their success. “I call these the 10 Be’s,” remarked Warner.
- Be on Time: Punctuality communicates respect for others and reflects well on you
- Be Honest: Success is dependent upon open and honest relationships
- Be Courageous: With great risk comes even greater reward
- Be Respectful: Show kindness and courtesy toward others
- Be Responsible: Recognize problems and work aggressively to solve them
- Be Involved: Those who understand the world around them are better equipped to make significant improvements
- Be Caring: Treat others the way you would want to be treated
- Be Great: Don’t be afraid of success — face challenges and mistakes as opportunities to learn
- Be Forgiving: Forgiving yourself and others allows everyone to be productive
- Be a Citizen: Give back to your community and remember where you came from
In his conclusion, Warner noted that the commencement speaking opportunity was the “most humbling experience of his career.” He went on to thank the teachers and parents for their “dedication and perseverance in shaping the minds and souls of these young people who will assume the mantle of industry leadership.”
Lastly, he encouraged the graduates to “take advantage of any opportunity for continued learning in and outside the classroom environment and to be aggressive in seizing these leadership roles.”
As a token of appreciation, Asia College presented Mr. Warner with a plaque of recognition.
About Asian College
Asian College of Science and Technology (Asian College) is a CHED and TESDA-accredited tertiary educational institution dedicated to the success of its graduates in their chosen field of study. With campuses in Quezon City and Dumaguete, Negros Oriental, Asian College has produced thousands high-quality graduates with globally relevant skills and knowledge for the past 40 years.
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1996, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 12,000 employees serving international brands across many industries, and our strategic footprint of outsourcing locations spans the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.