July 24, 2017

Dumaguete AnniversaryQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, recently commemorated the 7th founding anniversary of its site in Dumaguete, Philippines with a week-long celebration of site activities for its employees with the theme: “7 Years of Qualfon Dumaguete, Living the Mission, Living the Values, 7 Years of Building Deeper Connections with People.”

To get the celebration underway, a Thanksgiving Mass was held with the employees. For the first leg of the week, the Operations department took the lead in facilitating different activities for the Living with Our Mission project, a series of activities under each of the company’s five verticals of the Mission Program. The festivity continued and the site was filled with a gala atmosphere with the Qualfon Fun Fair, where employees enjoyed games, activities, treats and other freebies. The Tree of Beginnings: A Library Project was also officially launched the same day. This was immediately followed by a tree planting and dedication activity as a tribute to the Qualfon Dumaguete Pioneers, Qualfon employees who have been with the site since its founding.

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March 21, 2016

Qualfon and Telecommunications Company Expand Relationship, Creating 400 New Jobs in Dumaguete, PhilippinesQualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, alongside other prominent BPO companies, received recognition from the Negros Oriental Chamber of Commerce and Industry (NOCCI) for contributions to the BPO industry, which are seen as major contributors in helping the city of Dumaguete, Philippines achieve its first ranking in Tholons Top 100 Outsourcing Destinations. As a new entrant on the list, the city of Dumaguete is currently ranked #93 and had never been recognized by Tholons International in this capacity until this year. Qualfon is mentioned in Tholons’ executive report as one of the three “largest BPO providers in Dumaguete.”

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March 7, 2016

Qualfon Dumaguete supports Mangganay Elementary 2Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its Mission Office in Dumaguete, Philippines are emphasizing the importance of giving to others as a key value in its Supervisor Readiness training program. In February, Supervisor Readiness trainees were encouraged to volunteer in a Give@Work activity that supported hundreds of students at Mangganay Elementary School in Bais, Negros Oriental. Their participation in future philanthropic activities is encouraged and seen as vital to building a team of values-based leaders.

Qualfon Dumaguete supports Mangganay Elementary 3“One of the most important characteristics of a successful leader is serving others and lifting up the people around them,” said Myelin Fe Estepa, Mission Office Sr. Manager at Qualfon Dumaguete. “The Qualfon Mission Office in Dumaguete believes it can help our future leaders exercise their ability and confidence in devoting themselves to the needs of others, not just inside the office but also in the larger community.”

The Mission Office Give@Work immersion visit to Mangganay Elementary School was an opportunity to instill a culture of giving within its leadership trainees. More than 18 trainees supported the school by:

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January 4, 2016

Qualfon Dumaguete Water Tank Donation 2 (1)Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, gave the gift of water by donating a water collection tank to Casa Esperanza, the only women’s shelter in Dumaguete City, Negros Oriental, Philippines. During a special ceremony on December 14th, Qualfon’s CEO and other company leaders dedicated the new water tank to the shelter, empowering it to create a sustainable water supply for the hundreds of women and children who flock to it each year for safety and basic needs.

“Until today, Casa Esperanza lacked water collection resources. So, today’s ceremony marks a new beginning for a very meaningful organization in the region,” said David Bruce Jackson, Site Director, Qualfon Dumaguete.

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November 30, 2015

Qualfon Run for Peace 1Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and ten of its employees participated in the annual Run for Peace and Unity, joining the Armed Forces of the Philippines and Philippine National Police as runners and peace advocates.

Photo at Right: David Bruce Jackson, Site Director at Qualfon Dumaguete (center) celebrates with Qualfon’s medal-adorned runners

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August 3, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today the appointment of David Bruce Jackson, Sr. as Site Director in both of its contact centers in Dumaguete, Philippines. Jackson will oversee all operational programs and activities at Qualfon Dumaguete I and II.

Jackson has 20+ years of leadership experience, including 11 years in the BPO industry, and he has been managing contact centers in the Philippines for the past nine years for eTelecare, VXI Global Solutions, and Serco Global Solutions, where he spent the previous two years as V.P. and Philippines Country Head. Working for companies in the financial services, telecommunications, and travel and hospitality industries, Jackson brings a wealth of operational expertise to Qualfon, which has been providing services in Dumaguete since 2010.

“David is a great addition to the Qualfon family, and we are excited to welcome him to our company,” said Steve Brown, V.P. and G.M. of Qualfon Philippines. “Both his experience in the industry and his dedication to members of his community complement Qualfon’s mission to be the best BPO and make people’s lives better. David has a wide array of capabilities and skills, and we are fortunate to have him on our team.”

Part of Jackson’s varied experience includes his role with Citigroup, where he served four years as the V.P. of Customer Service, Real Estate Division. He also spent four years at MCI leading the sales and customer service departments. With a history of client accounts spanning American Express, Barclays (UK), XOOM, AT&T, Vonage, DirecTV, Google, and Hilton Worldwide, Jackson is recognized for his vast skillset.

When he is not in the office, Jackson enjoys practicing basketball and football with his three sons, and he is an avid cook. He also spends his spare time serving the local community and frequently volunteers to help the indigent populations.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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July 20, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, has expanded its participation in “Brigada Eskwela,” an adopt-a-school program that funds and staffs everything from building repairs to special initiatives that support both teachers and students at elementary schools in Dumaguete, Philippines.

Supporting Brigada Eskwela for its second consecutive year, Qualfon doubled its sponsorship from one school to two schools this year, providing assistance to both Junob Elementary School and Batinguel Elementary School. Each school has over 1,000 students, and Qualfon volunteers are rolling out additional tutoring programs, delivering more building repairs, and providing increased clean-up efforts.

“Qualfon’s partnership with the Brigada Eskwela has been such a success that we’re now doing more. Through this program, we are making a very real and tangible impact in the community, and that’s why we decided to invest additional resources,” explained Steve Brown, Vice President and General Manager for Qualfon Philippines.

Qualfon pledged its support throughout the 2015-16 school year with various activities and programs for both schools. One program focuses on the children’s health. July is Nutrition Month, and Qualfon has helped promote the health and nutritional awareness campaign. Experts in nutrition facilitated a one-hour seminar for students, and Qualfon extended the activities with a sponsored healthy eating cooking competition.

Another program focuses on education. Throughout the school year, Qualfon employees offer free tutorial services to students at both schools for math, science, and English, so students can achieve their academic goals.

But efforts go beyond volunteer work; Qualfon also donated 15 gallons of paint, plywood, brushes, and nails to Junob Elementary School and also supported the school’s “clean and green drive” by spearheading monthly clean-up drives along with a variety of recycling programs.

“Most of these students come from low-income families that struggle to provide educational opportunities for their children. As a company focused on making people’s lives better, our staff and employees feel strongly about doing what we can to help our neighbors maintain their educational facility and launch a prosperous school year that empowers children to learn and grow,” said Brown.

Read the related press release: Qualfon Adopts the Largest Elementary School in Dumaguete, Providing Paint, School Supplies, Tutoring, and More

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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January 5, 2015

Qualfon Music Video Award Ceremony 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, held its inaugural Annual Music Video Contest and handed a collective $23,500 in cash prizes to employees who created engaging videos that express the company culture and mission to “be the best BPO and make people’s lives better.” The world-wide contest encouraged employees from every Qualfon contact center across the globe to articulate their Qualfon spirit in the form of a music video. One winning video from each contact center site or geographical region was selected, and one overall, international winner took home the grand prize of $5,000.

Watch the international grand-prize winning video, The Dreamer, created by Qualfon employees in Cebu, Philippines

“Qualfon prides itself on being a people-centric company, and these music videos accurately reflect our company culture. Many of them incorporate a common theme of friends, families, career opportunities, and STRIDES—our company values,” said Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “When I see a consistent theme in the videos, I know that we are accomplishing our company vision and mission.”

STRIDES is an acronym that stands for Qualfon’s company values: Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality. All Qualfon employees partake in STRIDES training, and the video contest offered the opportunity for employees to demonstrate their knowledge of these core values and celebrate Qualfon’s shared principles through art.

“I was continually impressed by the level of engagement from employees and the quality of videos that were submitted,” said Sanchez Mejorada. “The music video contest is a great success, since we give away a significant amount of money at a time when many people benefit from it the most.”

“It was a dream turned into reality,” said Razel Oliveros-Aldave, Operations Supervisor at Qualfon Cebu, who wrote the grand-prize-winning video, The Dreamer, and sang in it too. “We love you Qualfon. Thank you for giving us the opportunity to express how we love and care for this company. Qualfon has been our inspiration to work hard and follow the correct path in life. Thank you for the never-ending vision that you always make us believe we can attain. We are very proud to be part of the Qualfon family here in Cebu, Philippines!”

Watch Other Award-Winning Videos

Sponsored by Qualfon’s Fun@Work program, the music video contest was divided into two rounds—a local site or regional contest as well as an international contest. For the regional contest, Qualfon offered cash prizes for nine different participating groups for the first ($1,000), second ($500), and third ($250) place winners. Once the regional winners were announced, the best video from each region competed against one another for the international prizes of first place ($5,000), second place ($2,500), and third place ($1,250). Cash prizes are represented here in U.S. dollars, but winners received equivalent amounts in their local currency.

“All levels of the organization were engaged in this contest,” said Sanchez Mejorada, as he explained how Qualfon employees could watch each video and vote for their favorite video in their local site or region. When it came time to determine the international grand-prize winner, Qualfon’s executive team and the Vice President of Marketing comprised a panel of judges and ranked the finalist videos based on creativity, performance, and production quality. “The winners set a high benchmark for next year,” said Sanchez Mejorada. “We are already looking forward to continuing this tradition.”

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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December 1, 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, announced today that Qualfon Dumaguete held an inaugural Concert for a Cause at Silliman University and donated proceeds to three local non-profit organizations. The concert, entitled “Journeying Together In Making People’s Lives Better,” benefited Sto. Nino Orphanage, Catherina Cittadini (St. Louis) School, and Casa Miani-Arvedi, a home for school-aged boys.

Qualfon Concert for a Cause Benefits Three Local Non-Profits in Dumaguete PhilippinesQualfon Dumaguete’s FunClubs and participating employees facilitated the two-hour event, which was packed with inspirational performances that showcased individual and group talent. While the Qualfon Dumaguete Glee Club put their singing and dancing on display, the popular music group Skillage Band Dumaguete acted as the musicians for the concert and also performed a few numbers for the crowd.

Browse the event photo gallery and learn more about the participants

“The concert was riveting,” said Myelin Fe Estepa, Incumbent Sr. Mission Manager. “The uplifting performance sent a positive message, and the humanitarian cause helped generate a stronger sense of community. Qualfon was greatly appreciative of the support from our vendor partners and thrilled by the backing of the Skillage band’s musical expertise. With over 200 attendees, it was a great success, and we are already excited about the next show!”

Under the company’s mission to: “Be the Best BPO and Make People’s Lives Better,” Qualfon Dumaguete partners regularly with the three benefiting non-profit organizations to support the local community. Qualfon Dumaguete intends to make the Concert for a Cause an annual tradition.

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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August 18, 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, is unveiling a program that will help make helmets more affordable for employees, most of whom drive motorcycles every day to Qualfon’s offices in Dumaguete, Philippines. The new program offers helmets at a discount and allows employees to pay for them through monthly installments deducted from their paychecks. Helmets Program

“As many as 80% of our employees drive or ride motorcycles to work. So, helmets are widely needed,” explained Andy Baena, Site Director, Qualfon Dumaguete, Philippines. “Qualfon really just wanted to break down the cost barrier that can sit between our employees and motorcycle safety. We recognized the needs of our employees, so we created this program.”

Priced upwards of US$100, top-quality helmets can be a costly investment for Qualfon employees, which widely consist of students or young people just entering the workforce. The program offers cash discounts as well as monthly paycheck deductions in exchange for high-quality helmets that meet the Philippine safety standards. Qualfon partnered with several motorcycle helmet providers to make the program possible.

More than 1,800 employees are expected to participate in the program, and a large number of pre-registrations have already been received. Qualfon’s Mission Office, which focuses on delivering programs and services that help the company achieve its mission to “Be the Best BPO and Make People’s Lives Better,” is facilitating and carrying out the program. The first helmets will be handed out in August.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 12,000 employees serving international brands across many industries, and our strategic footprint of outsourcing locations spans the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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