August 31, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its Mission Office created a “Future in a Shoebox” educational drive to gather 225 shoeboxes filled with school supplies for special-needs students at the Zapatera Elementary School in Cebu, Philippines. Thanks to the kindhearted employees in Cebu, Qualfon exceeded its goal by 25 shoeboxes and touched the lives of 250 students in need.

“The name ‘Future in a Shoebox’ comes from how we wrap each shoebox filled with supplies and then give them to children as a gift of hope for their future through education,” said Noel Maralit, Site Director, Qualfon Cebu. The school supplies collection campaign was organized and supported by Qualfon’s Give@Work program, which promotes a culture of education and paying it forward.

To support the program, Qualfon invited its employees to donate shoeboxes, school supplies, or a combination of both to help the Mission Office achieve its goal, and the response was very positive. “While we received a lot of supplies from employees who have children, we also received many donations from employees who have no children as well. So you can see how this community need touches the hearts of everyone,” said Robie Mae Padilla, Mission Office Facilitator, Qualfon Cebu.

In addition to providing supplies, employees also donated their time and fundraising skills. “Many employees helped with gift wrapping all of the shoeboxes. We couldn’t have done 250 shoeboxes without them,” said Mary Kristine Sejano, Mission Office Facilitator, Qualfon Cebu. “We also had a lot of employees volunteer to help us raise funds and participate in the distribution of the shoeboxes to the children. To all of those helpers, we extend a big thank you!”

Qualfon’s mission is to: “Be the Best BPO. Make People’s Lives Better.” As such, Qualfon’s Mission Office documents the company’s ability to make a positive impact on people’s lives, tracking volunteer hours donated and publishing the information in the monthly newsletter. “I am so thankful to work for a company that makes people, families, and the community a priority. At Qualfon, employees actually live the mission and values,” added Ker Almeda, Quality Assurance Coordinator, Qualfon Cebu.

Since education is such an important factor in making people’s lives better, the Qualfon Mission Office extended the educational drive and its benefits to Lahug Elementary School, Barrio Luz Elementary School, and Sawang Calero Elementary School; the Badjao Community; one of the indigenous tribes in the Philippines; and also to some of Qualfon’s service personnel, such as security guards and janitors. To date, the Qualfon Cebu Mission Office has helped 632 people.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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August 11, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, has been publicly praised for its services in Cebu, Philippines that promote a healthy lifestyle at work. Philippines newspaper, The Freeman, published an article recognizing Qualfon’s Healthier You Biggest Loser Challenge program as exemplary in promoting a healthy work-life balance.Qualfon Biggest Loser Challenge Cebu PhilThe news article, published July 25th and written by Alan G. Choachuy, refers to Qualfon when it states that “one BPO takes a step further in taking care of their employees.” It explains how Qualfon’s company mission to “be the best BPO, make people’s lives better” generates programs that encourage employees to be more health conscious.

One such program is Qualfon’s Healthier You Biggest Loser Challenge, Qualfon Biggest Loser Challenge Cebu Phil 3which attracted 22 employee participants. Much like the TV show, The Biggest Loser, this weight-loss contest runs for eight weeks and awards those who lose the most weight. Most importantly, the program aims to help employees form new habits that are easy to continue even after the contest closes. For instance, participants undergo a demanding Metafit workout routine that teaches employees how to exercise under tight budgetary and time constraints. The Metafit team shows participants how to exercise in short, high-intensity increments using their own body weight as “gym equipment.” The team meets three times each week and offers customized workout assignments. Participants must weigh in every two weeks, and the contest ends September 18th.

Aimee Sibul Martinez, Activities Coordinator at Qualfon Cebu, explained the program’s popularity and success as an output of its all-encompassing approach. “It’s not just about losing weight but making the choice of a healthier lifestyle and forming new habits for a lifetime, from choosing a healthier diet to creative ways to get a few more steps into everyday routines.”

In fact, local healthy food advocate Chef Chip Lopez gives participantsQualfon Biggest Loser Challenge Cebu Phil 2 healthy cooking tips, and the program presents what is considered amongst employees as the biggest challenge of them all—taking the stairs to work. Qualfon’s contact center is located on the 11th floor of a high rise building in Cebu, and employees are encouraged to add another flight each week until they reach the goal. Continued engagement is also critical, added Martinez. As Wellness Ambassadors, the 22 participants will be invited to continue to assist Qualfon in rolling out an overall corporate wellness program in Cebu.

The Freeman news article calls Qualfon’s healthy lifestyle programs a “good example of how a company should take care of their employees,” adding that “this is something that the other BPOs should follow.”

Read The Freeman news article

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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June 15, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that five of its employees have successfully completed an equivalency degree program that allows them to use their work experience at Qualfon to help them earn bachelor’s degrees from the University of San Jose-Recoletos (USJR), a highly recognized university in Cebu, Philippines. The employees are the first to use Qualfon-acquired skillsets to attain undergraduate degrees, thanks to the partnership between Qualfon and the university.

“Today, we have witnessed how our company’s mission to ‘Be the Best BPO, Make People’s Lives Better’ directly impacts and improves the lives of our employees,” said Joslyn Canon, the Mission Office Sr. Manager in Qualfon Cebu, who helped pave the way for the partnership. “This is our first group of graduates, and we’re so proud that they can officially call themselves degree holders!”

The Qualfon employee graduates (from left to right in the photo) are:

  • Leonardo Gabiana Jr., Tier 3 Technical Support Representative, received a bachelor of arts degree in LIACOM (major in communication, marketing, advertising)
  • Jumary Cariño, Operations Supervisor, received a bachelor of arts degree in LIACOM (major in communication, marketing, advertising)
  • Juvanie Nacaytuna, Operations Supervisor, received a bachelor of science degree in business administration and majored in human resource development management
  • Vaneza Bedrijo, Operations Supervisor, received a bachelor of science degree in business administration and majored in human resource development management
  • Fritzgerald Alcaraz, Operations Supervisor, received a bachelor of science degree in business administration and majored in human resource development management

“This milestone is very meaningful because it represents a colorful and pure expression of our company mission, which is designed to help our employees pursue their total vocation. For them, as it is for many, to hold a college degree is the passport to a new horizon in life, and Qualfon is excited to be an enabler of this important milestone. We are proud to share with our employees and their families this joyful achievement,” said Roberto Sanchez Mejorada, Chief Mission Officer, Qualfon.

Qualfon’s partnership with the university is a direct result of the efforts of Qualfon Mission Office. In May of 2014, the University of San Jose-Recoletos and Qualfon Cebu signed an agreement that enables Qualfon employees to participate and trade their work experience for college credit. The university equivalency degree program, known as the Expanded Tertiary Education Equivalency and Accreditation Program (ETEEAP), is an assessment system that recognizes and provides college credit for knowledge, skills, and prior learning obtained from informal education experiences. Candidates must have worked for at least five years in the field or industry related to their academic concentration and must be able to demonstrate proficiency, capability, and knowledge in their field. The program offers equivalency certificates and higher education awards across 30 different areas of study, including science, the arts, and education.

“We hope this first set of graduates can show other employees the value in getting involved and taking the necessary strides toward a college degree,” said Canon. “These graduates have created a heightened sense of awareness of the program and serve as momentum and inspiration for all those employees who will follow in their footsteps.”

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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February 9, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its employee volunteers are transforming the streets of Cebu, Philippines by painting murals.IMG_1621

Qualfon employees are painting numerous murals within an eight-block perimeter in designated areas along Ayala Access Road. The paintings are inspired by the words of St. Pope John XXIII, who was well known for his humanitarian efforts and positive influence on political and religious world leaders.

IMG_1580The Mission Office launched the Qualfon Mural Painting Project in Cebu City in December 2014, and it will continue until the paintings are finished. The murals support Qualfon’s company mission to “be the best BPO and make people’s lives better,” because they serve as a way for Qualfon to stay engaged with and serve the local community.  The project gives employees with similar beliefs and interests an avenue to express their artistic talents and creativity in a way that brightens Cebu neighborhoods and spreads a positive and influential message.

“We are fortunate to have so many artists at Qualfon,” said Joslyn Canon, Sr. Manager of the Qualfon Mission Office in Cebu. “The community has been very receptive, and people enjoy watching the creative process.  It is fascinating to witness a blank wall transform into a vibrant mural that captures the words of St. Pope John XXIII.  To me, the theme is important, and all the murals combined will tell a coherent story of a man who was beloved by people around the world.”

Canon encourages members of the community to come out and support Qualfon employees as they continue the Mural Painting Project. “Even if people are unfamiliar with St. Pope John XXIII or are not religious, they can still appreciate the beauty of each mural,” she added.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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January 5, 2015

Qualfon Music Video Award Ceremony 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, held its inaugural Annual Music Video Contest and handed a collective $23,500 in cash prizes to employees who created engaging videos that express the company culture and mission to “be the best BPO and make people’s lives better.” The world-wide contest encouraged employees from every Qualfon contact center across the globe to articulate their Qualfon spirit in the form of a music video. One winning video from each contact center site or geographical region was selected, and one overall, international winner took home the grand prize of $5,000.

Watch the international grand-prize winning video, The Dreamer, created by Qualfon employees in Cebu, Philippines

“Qualfon prides itself on being a people-centric company, and these music videos accurately reflect our company culture. Many of them incorporate a common theme of friends, families, career opportunities, and STRIDES—our company values,” said Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “When I see a consistent theme in the videos, I know that we are accomplishing our company vision and mission.”

STRIDES is an acronym that stands for Qualfon’s company values: Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality. All Qualfon employees partake in STRIDES training, and the video contest offered the opportunity for employees to demonstrate their knowledge of these core values and celebrate Qualfon’s shared principles through art.

“I was continually impressed by the level of engagement from employees and the quality of videos that were submitted,” said Sanchez Mejorada. “The music video contest is a great success, since we give away a significant amount of money at a time when many people benefit from it the most.”

“It was a dream turned into reality,” said Razel Oliveros-Aldave, Operations Supervisor at Qualfon Cebu, who wrote the grand-prize-winning video, The Dreamer, and sang in it too. “We love you Qualfon. Thank you for giving us the opportunity to express how we love and care for this company. Qualfon has been our inspiration to work hard and follow the correct path in life. Thank you for the never-ending vision that you always make us believe we can attain. We are very proud to be part of the Qualfon family here in Cebu, Philippines!”

Watch Other Award-Winning Videos

Sponsored by Qualfon’s Fun@Work program, the music video contest was divided into two rounds—a local site or regional contest as well as an international contest. For the regional contest, Qualfon offered cash prizes for nine different participating groups for the first ($1,000), second ($500), and third ($250) place winners. Once the regional winners were announced, the best video from each region competed against one another for the international prizes of first place ($5,000), second place ($2,500), and third place ($1,250). Cash prizes are represented here in U.S. dollars, but winners received equivalent amounts in their local currency.

“All levels of the organization were engaged in this contest,” said Sanchez Mejorada, as he explained how Qualfon employees could watch each video and vote for their favorite video in their local site or region. When it came time to determine the international grand-prize winner, Qualfon’s executive team and the Vice President of Marketing comprised a panel of judges and ranked the finalist videos based on creativity, performance, and production quality. “The winners set a high benchmark for next year,” said Sanchez Mejorada. “We are already looking forward to continuing this tradition.”

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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November 10, 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, announced today that nearly 200 of its employees in the Philippines partnered with the city of Cebu to help break the Guinness World Record for the largest ZUMBA® class on October 18, 2014. Cebu City had 8,232 participants from all over Visayas attend the event and broke India’s 2012 world record by over 1,500 people.

See ABS-CBN’s news coverage and video footage of the record-breaking ZUMBA class

In honor of breast cancer awareness month, Qualfon employees also attempted to break the Guinness World Record for the largest human pink ribbon formation, but these efforts were unsuccessful. With 6,611 participants, Cebu City missed this world record by just 200 people. India continues to hold the record.

“Even though attempting to break these two world records was the catalyst to get everyone together, the purpose of this was more about fellowship and creating a heightened sense of awareness for breast cancer as well as general health and fitness.  What better way to raise awareness than vie for the Guinness World Record!” exclaimed Maricel Celina Borromeo Amores, Sr. HDD Manager, at Qualfon Cebu.

While breaking the ZUMBA® world record had employees dancing yet again, falling short of the record for the largest human pink ribbon dimmed no spirits. “Winning is not always about bringing home the trophy. We achieved our ultimate goal of educating people about the importance of maintaining a healthy lifestyle and getting regular cancer screenings, since early detection saves lives.  Both local and national television stations covered the event, so our efforts to raise awareness were shared around the world,” added Amores.

“Qualfon is proud to have had so many employees participate in these two events. We’re always eager to support activities that unite the community behind causes that make a strong impact on the lives of people,” said Steve Brown, V.P. & General Manager, Qualfon Philippines.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

Zumba is a registered trademark of Zumba Fitness, LLC.
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October 27, 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, announced today that 27 employees and members of the Qualfon Glee Club and DynamiQ Dance Crew showcased their talents at the “2-in-1 Concert” held on September 26th. With two times the fun in one concert, the evening was filled with singing, dancing, and fellowship among the roughly 150 attendees.

Watch the 2-in-1 Concert video on YouTube.com 

Qualfon Glee Club and DynamiQ Dance Crew Take the Stage in Cebu, PhilippinesThe Qualfon Glee Club and DynamiQ Dance Crew are two FunClubs that Qualfon provides for employees as part of the Fun@Work Program. Once two of the most active and popular clubs at the Qualfon Cebu contact center, these clubs were re-launched in January of 2014 and the combined concert rejuvenated the employees’ passion for performance as well as the strong comradery between these two groups.

“By all accounts, these clubs have been a huge success and have helped Qualfon in its mission to make people’s lives better,” said Henry Vicente III, Global Forecasting Coordinator at Qualfon. “Club members build strong friendships, learn new skills, and create wonderful memories throughout rehearsals and the concert.”

Preparing for the concert required time and dedication to a series of workshops that equipped club members with basic tools to improve their skills and perfect their delivery. The DynamiQ Dance Crew workshop focused on enhancing each member’s mind and body connection and challenged employees to practice proper body alignment and discover their own potential and personal style. For the Qualfon Glee Club, the workshop included exercises to increase members’ confidence in singing for crowds and techniques to stretch their vocal range. Ultimately, the concert acted as a “final exam” to see how well employees applied their learnings.

“It’s events like these that create a sense of family in the company and make working for Qualfon really meaningful,” added Vicente.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

www.Qualfon.com

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September 1, 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, announced today that 40 of its volunteer employees planted roughly 2,000 mangroves along the coast of Naga City, Philippines.

“The Philippine Department of Environment and Natural Resources encourages companies to take part in protecting the coastal ecosystem by planting mangrove trees, and Qualfon Cebu is responding to this request,” said Mary Kristine Sejano, Mission Office Facilitator, Qualfon Cebu. “Many hands made light work. With 40 employees donating their time for the cause, we were able to make a significant impact.”

Working together with the Philippine government, Qualfon volunteers first participated in an awareness orientation program that explained the importance of mangroves and taught the team how to properly plant the saplings. Afterwards, the group formed lines along the coast of Inuburan, Naga, Cebu and planted row after row of mangroves.

Mangroves provide nursery grounds for fish, prawns, and crabs, and support fisheries in coastal waters. They are also important to the Philippines because they anchor the soil and absorb and dissipate the energy of the ocean waves by as much as 70%, thus slowing the water’s passage inland and preventing significant damage to the coastal communities.

“This is the type of work Qualfon is known for,” added Sejano. “Part of our company mission is to make people’s lives better, and protecting our environment plays a very important role in doing just that.”

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 12,000 employees serving international brands across many industries, and our strategic footprint of outsourcing locations spans the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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August 11, 2014

Eight Activities Mark Eight Years of Success at Qualfon Cebu 3Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, celebrated its 8th anniversary in Cebu with eight different activities and festivities including ice cream, celebratory toasts, relay races and contests, Father’s Day massage, as well as programs benefiting employees, their families, and the community at large.
Eight Activities Mark Eight Years of Success at Qualfon Cebu 2

“With eight years of success in Cebu, Qualfon is very proud and very appreciative of all those who have helped us reach this milestone,” said Steve Brown, Vice President & GM, Qualfon Philippines. “We have more than 3,800 employees in this facility, and Qualfon is the second-largest BPO operation in Cebu. We couldn’t have done it without the unwavering dedication of all of our employees in Cebu.”

The “8-for-8” anniversary celebration kicked off with an ice cream party and a “Cheers to eight years” toast to applaud Qualfon’s pioneers. Thirty-seven employees celebrated eight years of employment with Qualfon. The fun continued with a Facebook promo called “At the Beginning with Q-Throwback,” in which participants shared photos to show how they have grown and changed over the years along with Qualfon. Other celebrations included a special gift of massage for Father’s Day, and a Family Day Festival with face painting, games, photo booths, magic shows, stilt walkers, a bubble show, and more. An employee bazaar also helped Qualfon’s budding entrepreneurs show off their talents and sell their crafts.

Eight Activities Mark Eight Years of Success at Qualfon Cebu 1Two educational programs were launched to give back to both employees and to the local community. A Back to School program benefited the Sirao Integrated School and provided supplies and educational support with the help of 19 Qualfon employee volunteers and more than 70 student participants. Additionally, Qualfon launched its Expanded Tertiary Education Equivalency and
Accreditation (ETEEAP) program
. Through a partnership with the University of San Jose-Recoletos (USJR), the program offers Qualfon employees the chance to work and earn a college degree at the same time.

“Qualfon Cebu is always a front-runner in finding unique ways to engage our employees and give back to the people of Cebu,” said Noel Maralit, Site Director, Qualfon Cebu. “And, that’s why we spend an entire month celebrating our anniversary. Qualfon is dedicated to building relationships and investing in people. In return, our employees take better care of clients, customers, and our communities.”

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1996,Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they
take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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May 5, 2014

Qualfon, a leading business process outsourcing (BPO) and call center service provider, has entered into a partnership with the University of San Jose-Recoletos (USJR)  in Cebu, Philippines to provide employees the opportunity to learn and obtain educational credits for their work experiences in the BPO industry. Top Qualfon officials and approximately 30 people were present at the contract signing ceremony on March 18, 2014.

Qualfon Signs Agreement with the University of San Jose-Recoletos to Provide Educational Opportunities to Employees in Cebu“This partnership will provide opportunities for employees at Qualfon’s Cebu contact center (especially those who are undergraduates) to continue their education while working for the company,” said Joslyn Canon, Sr. Manager for the Mission Office, Qualfon Cebu. “Currently, we have a large percentage of employees who are not yet bachelor degree holders. Some of them stopped in their second year of college, and we want to give them opportunities of continuous growth and continuous learning.”

The memorandum of agreement makes USJR a partner of Qualfon University, which provides a variety of training and educational courses for Qualfon employees. The partnership will further enable Qualfon University to enhance employees’ knowledge and talents in order to create a ladder of career opportunities and ultimately ‘make people’s lives better,’ which is part of the Qualfon company mission. “Here at Qualfon, our employees can work and study at the same time,” Canon said.

This is particularly helpful considering USJR offers Qualfon employees the chance to trade their work experience for college credit. Under the Expanded Tertiary Education Equivalency and Accreditation Program (ETEEAP), USJR recognizes and provides credit for knowledge, skills, and prior learning from relevant work experiences. Roughly 30 different USJR degrees fall under the ETEEAP category, through which students can receive a bachelor’s degree in science, the arts, or education.

“As far as we know, Qualfon is the first BPO company in the Philippines to have formally entered into this kind of agreement with a university,” added Canon. Qualfon is leading the way in other parts of the world too. The USJR partnership announcement comes on the heels of a similar agreement that Qualfon established in late January for its employees in South America. In Georgetown, Guyana, Qualfon officials signed an affiliate agreement with the University of Guyana to offer online classes, career training programs, and professional development mentoring.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,000 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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