July 3, 2017

Qualfon Cebu Family Day 2017 - 2 Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, hosted a Family Day festival, during which 3,819 employees and their families enjoyed a day of fun and games. The event celebrated Qualfon Cebu’s 11th year in operation and was held in Garden Bloc, IT Park, just a few blocks away from the Qualfon Cebu contact center.

Echoing Qualfon’s company mission to “be the best BPO and make people’s lives better,” the theme for this year was: “Together as a family, we make people’s lives better.” Employees donned commemorative t-shirts with the phrase “11 years of making people’s lives better.”

“After days of rain and a long week of changing weather conditions, the sun broke through the clouds just as the gates of Family Day opened. The event was able to push through without a hitch,” said Aimee Sibul, Mission Manager, Qualfon Cebu.

Photo at Right: As part of Family Day, more than 150 supervisors and employees participated in a Zumba dance exercise activity 

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March 13, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and 42 employee volunteers removed weeds and shrubs across a 1-hectare reforestation area of the Mananga Watershed and Forest Reserve in Cebu, Philippines. This maintenance phase of work marks the next milestone in the company’s two-year commitment to assist the Philippine Business for Social Progress (PBSP) in rehabilitating 29,062 hectares of land.

Qualfon Cebu Reforestation Project 2017

Photo: Qualfon employee volunteers, PBSP representatives, and members of the Armed Forces work together to plant 2,500 indigenous trees that will help protect the Mananga Watershed in Cebu, Philippines

In late February, 42 Qualfon Cebu employee volunteers joined six PBSP representatives and 16 members of the Armed Forces removing weeds and brush that were crowding out tree seedlings planted back in July 2016. Within Qualfon’s adopted plantation, volunteers also replanted any dead seedlings to ensure an 85% survival rate. The continued care is just part of Qualfon’s pledge to the reforestation project.

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February 27, 2017

Virtual Train sliderQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, is now using a virtual platform to deliver its Training Certification program, reducing costs and allowing attendees to better collaborate and network across multiple locations.

“Teaching is a skill that is extremely important at Qualfon. Whether it’s our new-hire trainers onboarding new employees or our Qualfon University trainers providing leadership courses, this helps us deliver superior service to our clients and customers,” explained Jeremy Lunnen, Leadership Development Programs Manager, Qualfon.

Qualfon Trainer Certification Mexico CityOften referred to as “train the trainer,” the new online class allows Qualfon to unite trainers from across the country and the globe into a single environment where they can learn from each other.

“Now we can conduct the training for several locations at one time and give our trainers another opportunity to interact,” said Kathy Flowers, Global Director of Learning and Development, Qualfon. “Combining these groups creates a better experience for trainers and ultimately for their students too.”

Photos at Right: Employees from across the Philippines and Mexico display certificates marking them as Qualfon Certified Trainers

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July 4, 2016

Plaque of Recognition - CebuQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, received a plaque of recognition for employment generation from the Cebu Chamber of Commerce and Industry, the Provincial Government of Cebu, and the Cebu Educational Development Foundation for Information Technology (CEDFIT), the entity that oversees the IT and Business Process Management (BPM) industry. Qualfon Cebu was awarded for being one of the top ten companies in the city that generates significant employment opportunities. The plaque was presented to Qualfon at the Governor’s Hall on June 22nd.

Photo: A plaque of recognition names Qualfon among the top ten BPM companies that generate employment opportunities in Cebu

“Qualfon Cebu is honored to accept this recognition from our industry leaders,” said Steve Brown, Site Director, Qualfon Cebu. “It’s an enormous compliment to be recognized for employment generation alongside some of the largest BPO companies in the world. This puts Qualfon among the biggest and best partners who can leverage Cebu for strategic advantage, earning large client investments and creating more job opportunities.”

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