October 4, 2017

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its executives will lead a roundtable session on outsourcing best practices at this year’s 13th Annual Customer Contact West, 2017: A Frost & Sullivan Executive MindXchange, October 15-18 in Huntington Beach, CA.

During the session, Needs Assessment: Partnering with and Managing Outsource Providers, VP of Marketing Brian Kearney, will guide attendees through exercises to evaluate how companies can obtain high-quality results on a consistent basis, while reducing rick, lowering costs, and driving business value for their organizations.

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