August 24, 2016

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, received a vote of thanks and congratulatory applause from the Vice Mayor of the City of Manila Philippines, the Deputy Executive Director of the Philippine Department of Information and Communications Technology (ICT), and also from the Corporate Secretary of the Contact Center Association of the Philippines (CCAP), all of whom were in attendance at the Qualfon Manila grand opening ceremony held on August 4. The event celebrated Qualfon’s neighborhood contact center strategy, an approach strategically designed to put jobs in the residential district of Paco saving employees 2-3 hours per day in commute time and enhancing engagement and customer satisfaction.

Watch the Grand Opening Ceremony Video

IMG_8709 Qualfon Manila Ribbon Cutting“This is something that hasn’t been done before,” Monchito Ibrahim, Deputy Executive Director of the Department of ICT’s eInnovation Group. “Part of the responsibility of the ICT is to focus on the ecosystem. We work to develop the right ecosystem for this industry to grow, and we take note of this very innovative approach to put contact centers in the neighborhood.”

Photo at Right: Mike Marrow, Christina Morris, Dr. Honey Lacuna, and Manuel Alcobendas cut the ribbon on Qualfon’s new neighborhood contact center in Paco, Manila, Philippines

Continue reading...

August 22, 2016

By Nicole “Penny” Davis-Hastings

Qualfon Fort Collins Company Picnic 2016Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that over 50 employees and their family members enjoyed a day of fun in the sun during the first annual Summer Picnic at the Fort Collins, Colorado contact center. Attendees enjoyed free hamburgers and hot dogs and participated in summer activities including a water slide, bouncy house, and dunk tank.

Hosted by the Qualfon Mission Office and the fun@work initiative, which is designed to provide fun and engaging events for Qualfon employees, the Summer Picnic served as an act of appreciation for the hard work and another way to deliver on Qualfon’s mission: Be the best BPO. Make people’s lives better.

“There are a lot of ways we can make our employee’s lives better,” said Qualfon Mission Coordinator Lyman Baete. “But a picnic where family and friends can attend not only provides an opportunity to have fun, it also offers a chance to socialize and meet the family members of colleagues. It shows that we care for our employee and also for their families and friends.”

Continue reading...

August 8, 2016

Qualfon INW volunteers at Boys and Girls Club 1

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and more than 85 employees in North Idaho are volunteering their spare time to benefit hundreds of children participating in the Summer Youth Program at the Boys & Girls Club of Kootenai County. Serving as many as 300-400 children daily, the program depends largely on grant funding and volunteers. Qualfon volunteers contributed 480 hours of service during the months of June and July, and that total is expected to rise as participation continues in August.

Photo at Right: Qualfon employees lead children in a jump rope sing-a-long at the Boys & Girls Club of Kootenai County

“In every community, boys and girls are left to find their own recreation and companionship in the streets, particularly during the summer months. So, the Boys & Girls Club offers a very affordable summer program that gives our youth a safe place to participate in sports, educational activities, field trips, mentorship, and so much more,” said James Woodruff, Mission Coordinator, Qualfon. “There is a strong need for this service in our community. Plus, this cause speaks to the hearts of our employees, so we have seen a large number of hours donated.”

Continue reading...

August 1, 2016

Haven for Hope Slider 1AQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and Haven for Hope have formed a business alliance that is helping people in San Antonio, Texas move beyond homelessness. Haven for Hope, a campus of new beginnings for men, women, and children experiencing homelessness, provides housing programs and social support services to help people address the root causes of homelessness. Meanwhile, Qualfon’s contact center provides job opportunities for Haven for Hope residents. As a part of the alliance, Qualfon and Haven for Hope held a tour event in July that offered an inside look at how the partnership works. The event included presentations, site tours, and testimonials from graduates who have used the program to establish financial stability and move away from the Haven campus support network.

“Over the past two years, we’ve witnessed multiple people reach a state of continued independence by following a career pathway that Haven for Hope and Qualfon pioneered together. Through our partnership, we piloted and perfected this program, and this event allowed people to walk in the shoes of a person struggling with homelessness to see for themselves how this alliance is making a positive impact,” said Kenneth Mitchell, Director of Employment Readiness, Haven for Hope.

Continue reading...

July 25, 2016

Antonio Malone Pic 1Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced the appointment of Antonio Malone as Site Director to lead operations at the contact center in Fort Collins, Colorado. As site director, Malone will direct and oversee all operations and administrative activities with the support of functional managers both locally and at the corporate level.

Photo: Antonio Malone, Site Director, Qualfon Fort Collins, Colorado

Continue reading...

July 18, 2016

Mano Amiga Academy Manila Philippines Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, has donated funds to help support the construction of the new Mano Amiga Academy, which will serve underprivileged children in Manila, Philippines and provide access to international-quality education for grades K-12. Qualfon sponsored the construction of one classroom at the Mano Amiga Academy, located at Betterliving, Paranaque City and due to open for the 2016-2017 school year. Comparable with the best private schools, the academy will provide scholarships to roughly 75 children from the lowest income brackets. The program also promotes the education of values, skills, health development, as well as other services tailored to the needs of the community.

Photo: Qualfon executives and leaders stand before the future site of Mano Amiga Academy in Paranaque City, Manila, Philippines

Continue reading...

July 11, 2016

Qualfon Manila Grand Opening EventQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, will hold a grand-opening ceremony Thursday, August 4th at its new contact center tucked into a neighborhood district of “Old Manila,” Philippines. The event will showcase Qualfon’s fourth location in the country, highlighting what executives call “a fresh and innovative neighborhood contact center approach designed to bring jobs to the people, reducing commute times, enhancing the quality of life, and boosting employee engagement and customer satisfaction.” The new site is located on the 4th floor of the Robinsons Otis Shopping Center in the residential community of Paco, among neighborhoods, universities, and retail attractions.

The grand-opening ceremony will unveil the state-of-the-art center with presentations, tours, and a ribbon-cutting celebration. Invitees include Manila’s City Mayor Joseph Estrada, as well as senior leaders from the Information Technology and Business Process Association of the Philippines (IBPAP) and Contact Center Association of the Philippines (CCAP), and BPO industry analysts. As part of the event, attendees will hear from Qualfon’s most senior leaders and executives. Members of the media, Qualfon’s partners in the community, clients, prospects, and members of the local community are invited. After the ceremony, attendees will have the option to take a guided tour of the contact center. Get an official invitation and more information about the event by sending an email to

Continue reading...

July 11, 2016

Johnstown PA Ops Floor 1Qualfon, a business process outsourcing (BPO) company that acquired InterMedi@ Marketing Solutions (InterMedi@) earlier this year, is growing and has employment opportunities in Johnstown, PA, West Chester, PA and Orangeburg, SC.  InterMedi@ is now known as Qualfon and the company is seeking hundreds of people to help health insurance companies serve customers during the upcoming open enrollment period.

InterMedi@ has supported Medicare Part D and the Affordable Care Act (ACA) since its inception,  and Qualfon is continuing InterMedi@’s legacy to expand its staff of licensed and unlicensed agents by several hundred in order to support healthcare clients during the peak season of open enrollment.

Starting immediately, Qualfon is hiring contact center representatives across three of its locations in West Chester, PA; Johnstown, PA; and Orangeburg, SC to handle in-bound customer call and online chat queries related to health insurance. The company is looking for licensed health insurance agents, as well as qualified candidates who are interested in acquiring a health insurance license to serve as call and online chat agents within its centers.

Qualfon will pay for all training and licensing costs for those who are hired and pass the insurance exam. This position is an ideal opportunity for anyone looking to enter the health insurance industry, a field expected to grow rapidly through 2020. Training classes for all hired applicants will take place starting in July and will continue through September of 2016. Non-licensed agents will also be added to support this initiative. Interested candidates can visit

Continue reading...

July 4, 2016

Plaque of Recognition - CebuQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, received a plaque of recognition for employment generation from the Cebu Chamber of Commerce and Industry, the Provincial Government of Cebu, and the Cebu Educational Development Foundation for Information Technology (CEDFIT), the entity that oversees the IT and Business Process Management (BPM) industry. Qualfon Cebu was awarded for being one of the top ten companies in the city that generates significant employment opportunities. The plaque was presented to Qualfon at the Governor’s Hall on June 22nd.

Photo: A plaque of recognition names Qualfon among the top ten BPM companies that generate employment opportunities in Cebu

“Qualfon Cebu is honored to accept this recognition from our industry leaders,” said Steve Brown, Site Director, Qualfon Cebu. “It’s an enormous compliment to be recognized for employment generation alongside some of the largest BPO companies in the world. This puts Qualfon among the biggest and best partners who can leverage Cebu for strategic advantage, earning large client investments and creating more job opportunities.”

Continue reading...

June 20, 2016

QQualfon Healthcare Webinar Branding Imageualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, will hold an online webinar to help health insurance companies prepare for the approaching 2016 open enrollment period and create scalable sales and service programs that can better accommodate the expanding individual market. The free educational webinar, 2016 Open Enrollment Readiness Playbook, will take place on Thursday, June 30th. Two sessions will be held—one for the public and another exclusively for Blue Cross Blue Shield companies.

The online event offers a playbook of critical components that health insurance contact centers should have in place in order to deliver sales and member services during the peak period of open enrollment. The presentation guides attendees through preparation best practices, key decisions, and essential plays needed for success.

Key Take-Aways Include:

  • A game plan for enrollment preparation
  • Forecasting and flexibility to meet fluctuating demands
  • Tips for choosing the right partner for you and your members
  • Best practices to stick to your game plan under pressure
  • Techniques to achieve continuous improvement year-over-year

Register for the Public Webinar

Register for the BCBS Webinar

Continue reading...