February 20, 2017

Users SummitEvent Postponed due to Weather!
We apologize for any inconvenience. We are currently working to identify a new date for this event.

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, will host a one-day event for health insurance clients to focus on delivering high-quality service experiences in today’s shifting healthcare environment. The March 16th Users Summit is designed to create a shared environment where multiple companies can collaborate around open enrollment procedures, onboarding processes, and service innovation.

“We’re finding that our health insurance clients need more opportunities to network with each other; therefore, Qualfon is hosting more joint events where we can work creatively as partners taking strides toward the same service goals,” said Rob Marshall, V.P. of Client Relations-Healthcare, Qualfon. “Our clients are facing changes on the horizon with the Affordable Care Act and increasing pressure to build a more consumer-focused business, so there is a lot to talk about right now in the industry.”

The March 16th agenda includes open discussions around proactively managing uncertainty in the healthcare market, debriefing open enrollment successes and failures, as well as exchanging tips and techniques for exceeding today’s policyholder expectations in the contact center. The detailed agenda includes:

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February 13, 2017

Qualfon Summit 2017 Haven for Hope Check PresentationQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, donated 50 blessing bags and presented a large monetary donation to Haven for Hope, a 22-acre campus that helps people in San Antonio, Texas address the root cause of homelessness. The support effort was part of Qualfon’s annual Leadership Summit, which brought together more than 140 employees just a few miles away from the campus of hope and new beginnings.

Photo at Right: Roberto Sanchez Mejorada and Dolores Torres present a donation check to Haven for Hope representatives

“With Qualfon’s mission to be the best BPO and make people’s lives better, our company aims to make a positive impact on people wherever we go,” explained Tracy Flanigan, Senior Project Manager, Qualfon. “In addition to the contributions from our leadership team, many of our employees from across the USA made personal donations that significantly increased our monetary gift and the number of blessing bags we donated.”

Blessing Bags

Blessing bags are gallon-size sacks stuffed with toiletries, snacks, and basic essentials for everyday comfort. As part of the Leadership Summit, employees were invited to assemble all the collected items into bags for distribution.

“Blessing bags seem like a simple gift, but they really serve as a channel to reach those in need. Even our San Antonio host hotel, the Sheraton Gunter, donated soaps and lotions to help out! It truly was a community effort,” said Flanigan.

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February 10, 2017

guyana-growth-press-release4Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, is growing its business in Guyana, South America. At the Providence Campus contact center, Qualfon’s existing client accounts expanded by approximately 250 full-time positions during Q4 2016, and growth is expected to continue through Q1 2017 with an estimated 120 additional full-time positions. The growth comes largely from customer care programs serving clients from both the technology and eCommerce industries.

“Clients are pleased with the top-level performance and leadership at Qualfon Guyana, so they are making additional investments in our partnership, expanding Qualfon’s customer service programs with more employees. This means positive growth for our business and more job opportunities for the local community,” explained Mark VanderPloeg, Site Director, Qualfon Providence Guyana.

Qualfon attributes the success to its tight focus on proactive leadership investment and contact center results. “Qualfon’s Leadership Academy is developing entry-level employees into leaders long before they take on supervisor roles and responsibilities. This improves front-line decision making and empowers our client programs to have scalable and sustainable leadership. Clients are rewarding this readiness because our customer satisfaction results are meeting and exceeding expectations,” added VanderPloeg.

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February 6, 2017

Give@Work press releaseQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that in 2016 roughly 12,000 employees volunteered 39,011 hours of service to support 162 charitable organizations and non-profit agencies. The community service contributions benefited schools, churches, children’s homes, animal shelters, government entities, and other humanitarian associations across four countries including the United States, Mexico, Guyana, and the Philippines.

“Community service is synonymous with Qualfon’s company mission to be the best BPO and make people’s lives better, and these 39,000 hours of effort demonstrate just how much our employees believe and trust in our mission,” said Dolores Torres, Give@Work & Mission Office Director, Qualfon.

Working together to maximize their impact, employees from every contact center around the world offered their time and talents to make communities more inclusive, economically empowered, and environmentally sustainable. Sponsoring a variety of events and partnerships, Qualfon’s Mission Office and Give@Work program supports and recognizes employees who volunteer their time.

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January 30, 2017

Qualfon_Group_Photo_Summit_2017Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, held its annual leadership summit last week in San Antonio, Texas, during which executives and leaders gathered from across the globe to recognize recent achievements and chart a course toward the company mission: “Be the best BPO. Make people’s lives better.”

During the event, CEO Mike Marrow recognized employee efforts that were instrumental in advancing the company in 2016. The third annual CEO Shining Star Awards were presented to seven leaders whose personal contributions stood out among the rest. The winners are:

Abril Aramburu, Human Development Manager, Mexico City, Mexico: For her passion and unwavering dedication to serve the needs of others, adding value to both operational efficiency and effectivenessQualfon Summit 2017 - 208 - Shining Star Award Winners

Jewel Bowers, Operations Director, San Antonio, Texas: For her persistence in the pursuit of excellence, driving a culture of continuous improvement and momentum toward results that exceed all expectations

Kristie Chappell, Accounting Service, West Chester, Pennsylvania: For her ability to successfully tackle the toughest challenges, handle conflict with patience and grace, and incite passion and inspiration into those around her

Kamaria Crawford, Senior Operations Manager, Georgetown, Guyana: For her creative and mindful leadership that drives customer care results while also encouraging employees to find a healthy work-life balance

Chad Jumalon, IT Corporate Director, Cebu, Philippines: For his responsiveness, personal reliability, and steadfast work ethic that empower the company to move fast and attain operational excellence

Jeremy Lunnen, Leadership Development Programs Manager, Liberty Lake, Washington: For his vibrant leadership and dynamic teaching skills that create a heightened sense of community and inspire others to learn and grow

Renea Malara, Benefits Manager, Fort Collins, Colorado: For her tireless contributions, management skills, and service-focused strategies that keep the employees informed, the department on track, and the company in compliance

“You are an inspiration to the executive team and to your colleagues and peers,” said Mr. Marrow, as he addressed the Shining Stars from the podium. “Thank you for your service and dedication to Qualfon. It is your management skills, your mentoring techniques, and your ability to be effective messengers that allow us to achieve our mission.”

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January 16, 2017

mentors-messengers-managers-image-1Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, is training its leaders to help the company take strides towards its mission: “Be the best BPO. Make people’s lives better.” The Qualfon Mission Leader curriculum provides all employees in leadership roles with the education they need to be effective mentors, managers, and messengers so they can infuse the mission and company values into everyday operations.

“Qualfon’s leaders must be empowered to support our mission and turn its lofty goals into real results across every department. Therefore, each person who is in a position to influence others must be educated on how to apply the mission to their work and on how to be the best leader they can be,” said Roberto Sanchez Mejorada, Qualfon Chief Mission Officer, who oversees the new program.

More than 1,060 managers, supervisors, and other leaders are currently working their way through 14 Mission Leader training sessions, which are offered in live, virtual classrooms once a month. The curriculum is divided into three sections, each focused on tools and skillsets that can help employees be better mentors, managers, and messengers—three roles that leaders commonly take and should feel confident in at Qualfon.

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January 9, 2017

Qualfon Fort CollinsQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, has 150 employment opportunities in Fort Collins, Colorado that it aims to fill very quickly. The contact center job opportunities include customer service and inbound sales positions serving some of the largest consumer brands across multiple industries. On-the-spot interviews will be held on Tuesday, January 17th, 9 a.m. to 7 p.m. at the Cambria Hotel & Suites located at 2921 E. Harmony Road, Fort Collins, CO 80528.

Job Fair: On-the-Spot Interviews

Walk-in applications are welcomed and will be interviewed on a first come, first served basis. Scheduled interview appointments are also available after applying online. Premium appointments with scheduled interview times will be provided to those who apply online in advance at www.QualfonJobs.com. Qualfon will contact applicants to schedule an appointment and will review applications before the interview. Recommended: Please bring to the job fair two forms of identification and a resume (paper or electronic).

  • Fun and casual work environment
  • Inbound calls only—Qualfon employees don’t call customers, customers call Qualfon employees!
  • Great pay, incentives, and benefits
  • Work with some of the largest consumer brands in telecommunications, online retail, identity theft protection, and entertainment
  • Join Qualfon’s fun clubs, volunteer opportunities and more
  • Qualfon’s mission is: “Be the best BPO. Make people’s lives Better.”

“This is a casual work environment and a casual job fair event to help people in the community get to know Qualfon. So, we encourage anyone who thinks they might be interested in working here to come in, complete an application and speak to our hiring team to see if Qualfon is the right fit,” said Janet Dickinson, Talent Acquisition Manager, Qualfon Fort Collins.

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January 3, 2017

colin-conner4Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced the appointment of Colin Conner as Vice President of Business Development. Colin brings over 18+ years of sales and consulting experience in the BPO marketplace and will lead Qualfon in driving revenue growth in the healthcare and property and casualty (P&C) verticals.

Colin is an accomplished business success architect and change agent for healthcare, financial services, and insurance companies. His broad experience includes leading sales and operations channels at the same time. Understanding the unique challenges facing the insurance verticals, Colin has proven success in designing contact center solutions that propel companies of all sizes. In addition to directly managing up to 1,800 employees and operating budgets over $165 million, Colin has closed sales in the communications, technology, financial services, utilities, and retail industries. He has also placed business across the U.S. and in Europe, Asia Pacific, Latin America, and the Caribbean.

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December 19, 2016


Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, is putting smiles on hundreds of faces with the gift of food this holiday season. A variety of celebratory activities across the globe filled the bellies and the hearts of employees and others in the community.

On December 12th the Fort Collins center hosted its annual celebration that fed hundreds of people. Mountains of Olive Garden spaghetti honored the contributions employees made during 2016. While many enjoyed hot breadsticks and sauce, others flocked to the costume photo booth to capture the smiles and laughter inspired by the shared meal. The cheer soon spilled out into the community as Qualfon donated meals to the Fort Collins Rescue Mission. Additionally, just before Thanksgiving, 40 Qualfon Fort Collins employees in need received food baskets that earned wide-eyed grins, filling their dinner tables with deliciousness.

Photo at Right: The Qualfon Fort Collins photo booth captured the fellowship of food

“There’s something about free food that makes everyone smile,” said Rocio Chartier, Site Activities Coordinator, Qualfon Fort Collins, who organized many celebratory events at the contact center. “A hot meal is a simple and easy way to stir up some holiday happiness.”

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December 12, 2016


Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, held a Christmas tree lighting ceremony at the Cebu Philippines contact center that both inaugurated Qualfon’s expanded Recruitment Center and acted as a fundraiser for the Franciscan Sisters of the Sacred Hearts Children’s Home. Twinkling holiday lights highlighted the new recruiting space designed to improve the applicant experience and promoted an ornament fundraiser and angel tree program benefiting children at the local orphanage.

“With the new recruiting hub and our success in raising hundreds of dollars for children in need, we have a lot to celebrate and be thankful for this Christmas,” said Steve Brown, Site Director, Qualfon Cebu. “We take pride in our mission to be the best BPO and make people’s lives better. Especially at this time of year, Qualfon’s mission delivers a message of solicitude and compassion towards others.”

Photo at Right: During the tree lighting ceremony, voices of the Fun@Work employee glee club, Qualfon GleeQs, filled the halls with holiday cheer

Qualfon employees purchased more than 100 Christmas tree ornaments and gave presents to children at the home. Monetary donations from the ornaments will be used to purchase school supplies and augment the student’s school-related expenses for the month of December. Meanwhile, angel tree toy donations will make the dreams of 22 children come true this holiday season. During the lighting ceremony, carolers sang while Qualfon invited those employees who supported the fundraiser to hang their ornaments on the tree. On December 23rd, Qualfon will host a small Christmas party at the children’s home to give all the gifts to the children.

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