February 20, 2013

New Qualfon site provides real jobs to the local community

Qualfon Managers with Senator, Congresswoman and MayorDumaguete, Philippines – February 20, 2013 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, today announced the launch of a second Dumaguete Qualfon facility. The new facility is four floors, over 24,000 square feet, and has a capacity of over 1,300 seats.

Dignitaries, together with Qualfon employees, dedicated the new facility. Dignitaries included Senator Franklin Drilon, Congresswoman Jocelyn Limkaichong, and the Mayor of Dumaguete, Manuel Chiquiting Sagarbarria.

“We are proud to have Qualfon in this Negros Oriental. They have been great for the province and the city of Dumaguete and have become the employer of choice for many people. They are now the largest contact center / BPO organization here and continue to grow and bring more jobs and career growth opportunities to our people and have stimulated the economy in Dumaguete and the rest of the province,” said Congresswoman Jocelyn Limkaichong.

Senator Franklin Drilon keynoted the inauguration ceremony. In his speech, Senator Drilon highlighted how this new Qualfon site provides real jobs to the local community. He continued to say the goal leading into 2016 is for IT-BPO to contribute around $25 billion to the nation’s GNP.  The national government is supporting the IT-BPO industry, by instituting incentives and substantial funding for scholarships to develop the workforce talent in this sector.

“Qualfon has been operating in Dumaguete since 2010 and we are honored to recognize this new facility, as well as our employees, and show them that we are proud of their contributions as members of the Qualfon family,” said Scott Warner, Site Director of Qualfon Dumaguete. “The dedication of this building represents our renewed commitment to them and our Dumaguete community.”

Unfortunately, the trip and visit to Qualfon Dumaguete of President Benigno Aquino III was canceled due to stormy weather.

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February 12, 2013

Boston, MA – February 12, 2013 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, today announced the appointment of Daniel K. Iles as Vice President of Business Development. Iles is a seasoned BPO executive specializing in telecommunications and technology sales, business development, and revenue generation.

“Dan brings a wealth of expertise to adeptly comprehend client challenges and convert that knowledge into actionable strategies. In particular, his experience with telecommunications and technology sector clients, plus the establishment and growth of global client relationships are a valued asset,” said Robert Dechant, Chief Sales and Marketing Officer, Qualfon.

Iles brings nearly eight years of BPO industry experience to his new role with Qualfon. Most recently, Iles was with Sutherland Global Services, where he held roles of increasing responsibility, ultimately serving as senior director of enterprise accounts and business development. Prior to Sutherland Global Services, Iles held executive sales management positions in the telecommunications sector for nearly twenty years, including general manager of  NEXTEL Communications, and regional vice president of Choice One Communications.

“I am excited to join Qualfon and contribute to a company with such an outstanding reputation in the industry. After tracking Qualfon’s progress for the past few years and speaking with their clients, I am looking forward to providing significant value to our clients, both through our unique culture and quality services,” said Iles.

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February 5, 2013

Cebu, Philippines – February 5, 2013 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, is pleased to announce the addition of Steven L. Brownas the new site director for the Qualfon Cebu Philippines site.

Mr. Brown brings a unique depth of experience in managing United States domestic and Philippine call center operations since 1995. He led the start-up of two Philippine call center sites and consistently achieved #1 performance in KPI’s and quality across both United States and Philippine operations.   He has historically decreased absenteeism, attrition and exceeded Profit and Loss expectations within the centers he has managed.

“We are honored to have Steven join Qualfon.  I am confident that he will provide Qualfon with strong, disciplined professional operations management expertise to support our corporate growth initiatives,” said Alejandra Romero, Chief Operating Officer, Qualfon.

Mr. Brown has a Bachelor of Science Degree in Healthcare Administration and a Master of Business Administration (MBA) degree. Steve, a retired United States Navy Officer, has tremendous knowledge of Philippines culture. He was stationed in the Philippines from 1987 to 1994 and has been managing Philippine call center operations since his return in 2003.

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January 30, 2013

Qualfon, a leading business process outsourcing (BPO) and call center service provider announced its continued focus on growth and expansion of job opportunities in Guyana.  Qualfon’s legacy in the region dates back to 2005 as the second-largest, private employer in the country. The company currently operates one call center site with more than 1,200 employees and will be opening a second, state-of-the-art, 600-seat facility in 2013.

Qualfon met with Guyana President Donald Ramotar last week and discussed how Guyana continues its economic momentum and how Qualfon intends to put itself at the center of that growth. “Qualfon’s business is flourishing and we are investing heavily in our people. Guyana boasts a rich reservoir of talent and a quality workforce and it is the only native, English-speaking country in South America. From a cultural perspective, Guyana’s people have good understanding of the people of the United States. This provides us with a key competitive advantage that allows us to attract new clients,” continued Bob Dechant, Chief Sales and Marketing Officer.

Guyana is an outstanding global contact center location because of its proximity to the United States, with a direct, five-hour flight from New York’s John F. Kennedy Airport. The government of Guyana has been very proactive in terms of developing business and has been a great partner to Qualfon in fostering its success. “Qualfon is continuing its focus on expanding its operations and bringing progressive clients from the U.S. into Guyana for potential call center opportunities. We need highly motivated, customer service-focused employees,” said Mr. Dechant.

Qualfon’s mission is to make people’s lives better while being a world-class BPO. It is a leader in developing and caring for its people holistically. In addition, employees are supported by an extensive training program and have great opportunities to advance their careers. Individuals seeking career opportunities at Qualfon should contact the Recruitment Department at recruitment_guyana@qualfon.com or call 220-3488 to schedule an interview.

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January 24, 2013

Boston, MA – January 24, 2013 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, is pleased to announce the addition of Jesse Falero as client relations director.

Mr. Falero joins Qualfon with extensive call center management and business process outsourcing operations experience. Jesse comes to us from Stream Global Services, where he spent two years as senior site director for near-shore centers in the Caribbean, as well as managed Stream’s most tenured and experienced site in Tampa, Florida during a critical launch for a major client. Later, as business director, Jesse managed the technology/telecom vertical in emerging-market geographies. He successfully established and nurtured highly cohesive client relationships based on integrity and industry expertise, which led directly to strategic growth and to an improved end-user experience.

“We are extremely fortunate to have Jesse Falero join our operations team. His experience, enthusiasm, and drive will be instrumental in our continued growth,” said Bob Dechant, Chief Sales and Marketing Officer, Qualfon.

Mr. Falero also served as director of customer care operations for Supratelecom Information Systems and director of operations for Topp Service Solutions. He graduated from Florida International University with a Bachelor in Business Administration and served honorably in the United States Marine Corps, achieving the rank of sergeant.

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December 27, 2012

Guyana – December 27, 2012 – Qualfon Guyana hosted its first tree lighting and recognition ceremony on the lawns of the Qualfon Beterverwagting location in December. Qualfon is a leading business process outsourcing (BPO) and call center service provider and is a company committed to taking care of its customers, its people, and its communities.

The tree lighting ceremony was a celebration for Qualfon employees and an event to help support local community organizations. The event was inaugurated with welcome remarks by Country Manager Luanna Persaud, followed by steel pan renditions from the boys at St. John Bosco’s, as well as the girls from St. Ann’s, who thrilled the audience along with the Qualfon Guyana Choir.

Alejandra Romero, Qualfon’s Chief Operating Officer, recognized Qualfon employees and thanked them for their contributions and achievements.

The event concluded with the lighting of one of the tallest Christmas trees in Guyana, after which, Qualfon Foundation team members distributed gifts to the children of local orphanages.

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December 17, 2012

Duma-EntryMod

Dumaguete, Philippines – December 17, 2012 –  Qualfon, a leading business process outsourcing (BPO) and call center service provider, today announced that it is actively seeking to hire over 400 new customer service agents for its Dumaguete, Philippines customer contact center.

Qualfon’s current hiring program in Dumaguete will support current clients through the remainder of 2012 and beyond. Qualfon is looking for applicants with prior contact center service experience, but will consider candidates with customer service expertise outside of the call center industry. Interested parties can apply in person by contacting Thirdy Teves, +63-35-421-0413,  dteves@qualfon.com or by visiting http://www.qualfon.com/careers.

“We are honored to support local job growth and stability and to provide this quality work facility for both our existing and new people,” said Scott Warner, Site Director, Qualfon Dumaguete. “The value of Qualfon is our people. We are the preferred contact services outsourcing provider for our clients because we offer highly engaged people who provide an outstanding customer experience. We provide our clients a full range of care, sales, and retention services that deliver a performance higher than direct competitors and with significantly lower turnover rates. At Qualfon, we care for the entire person and have special programs to support our people, inside and outside of work.”

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December 14, 2012

Wagner exceptional fit for Qualfon’s strategic expansion

Boston, MA – December 14, 2012  – Qualfon, a leading business process outsourcing (BPO) and call center service provider, today announced the appointment of Chris Wagner as Vice President of Business Development

Chris Wagner brings over fifteen years of experience in Business Development and Sales. He has spent this time in key roles developing sales and partnerships with several Fortune 1000 companies.

“Qualfon has a strong track record of customer care growth and operational leadership.  Chris’s reputation for professionalism and sales execution made him an exceptional fit for what is an important strategic expansion for our company.  He brings a wealth of BPO expertise to his new position including his abilities to form deep client relationships, build strong differentiated solutions and align client strategies with operational goals, said Robert Dechant , Chief Sales and Marketing Officer, Qualfon. “He is an innovative and entrepreneurial strategist whose unique diversity of experience will bring significant value to our clients.”

Wagner has held key positions with well-known firms including Convergys, Packard-Bell NEC, Alorica,  InfoCision, and ACCENT Marketing. He also owned his own company, where he built and sold one of the world’s first SAAS CRM solutions.  He has built strategic partnerships and new channels of distribution sound market leader with over $80 million in highly profitable sales.  He graduated from Brigham Young University with a Bachelor of Arts Degree in English Literature and an MBA specializing in Organizational Development with an emphasis in BPO strategies.

“I am honored to be joining Qualfon. I’ve been in the industry a long time and when I decided to make a change I wanted to be with the company that offered the best services for my clients. Qualfon is a customer focused, values centered company with a track record of operational leadership,” said Wagner.

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December 7, 2012

Guyana – December 7, 2012 – Qualfon, a leading business process outsourcing (BPO) and call center service provider announced Qualfon Guyana was awarded the GMSA President Award for ‘Improving and Expanding an International Marketing Service & Community Development’ at the  GMSA Annual Awards and Presentation Dinner hosted at the Pegasus Hotel Georgetown on November 29, 2012.

“It is quite an honor to be recognized by the Guyana Manufacturing and Services Association with the President Award for ‘Improving and Expanding an International Marketing Service & Community Development’.  This is the 2nd consecutive year we have received the President Award,” said Luanna Persaud, Country Manager, Qualfon.   “Receiving this award validates our mission and commitment to our employees, and the community of Guyana by creating an ever growing number of job opportunities.  We are honored to be recognized as an industry leader.”

In attendance were key members of the Guyana Private Sector and Government Functionaries such as the Prime Minister & Acting President at the Moment along with Honorable Minster of Finance Dr. Ashni Singh. The Minister of Finance delivered the feature speech.

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December 4, 2012

Teaming Agreement to Provide BPO Solutions to Clients

Boca Raton, FL – December 4, 2012 –  Qualfon, a leading global business process outsourcing (BPO) provider with proven LATAM contact center experience, is partnering with Aditya Birla Minacs to provide customer service and BPO solutions from Qualfon’s Mexico City location.  Minacs (subsidiary of Aditya Birla Nuvo), a global business solutions company, will provide customer support services in English and Spanish to Minacs’ clients in North America.

Qualfon’s current operations include more than 10,000 employees across Mexico, Costa Rica, Guyana, and the Philippines. The 600-seat Mexico City center will offer a wide range of facilities to employees in a world-class working environment. Senior Minacs executives will provide leadership onsite to ensure the delivery of a world-class service experience to customers.

“We are pleased to be working with such a respected company like Minacs and to support its high quality customer lifecycle solutions,” said Mike Marrow, the Chief Executive Officer (CEO) of Qualfon. “Minacs’ customized client solutions based on its deep domain expertise in its focus industries, combined with Qualfon’s LATAM experience and our highly-engaged and highly-tenured workforce will indeed provide superior solutions for clients and their customers.”

Commenting on the new partnership with Qualfon and the focus of the Mexico City delivery center, Anil Bhalla, COO, North America and Europe at Minacs said, “With this new center, we are strengthening our LATAM presence and solution offering to add to Minacs’ presence in Jamaica and the Dominican Republic. This enables our clients to be even closer to their customers. Combined with Minacs’ Value Partnering strategy, our Mexico location will ensure that we better support the achievement of business outcomes that our clients are seeking. Qualfon is a highly respected outsourcing services provider in the LATAM market, and we are delighted to partner with them. I am confident that the synergies between our two companies will deliver immense value to our clients.”

With the addition of the Qualfon service delivery center and its expertise in the region, Minacs expands its operational base in Central America and offers its clients the unique benefits of high-quality, Mexico-based support.

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