Qualfon, a leading business process outsourcing (BPO) and contact center service provider, announced today that it has acquired Dialog Direct, a BPO company that provides lead generation, sales, and customer support services to more than 100 clients in the automotive, retail, financial services, healthcare, and consumer packaged goods industries. Dialog Direct has more than 3,500 employees with ten locations in the United States and one location in Costa Rica. It also has an @home operation across the United States. With this sizable acquisition, Qualfon now has approximately 16,500 employees in 28 locations; 20 in the United States, 3 in the Philippines, 3 in Guyana, 1 in Mexico, and 1 in Costa Rica. It maintains a strong financial position enabling, Qualfon to continue to invest in future growth.