October 28, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, reported that it has now completed renovation of its call center facility in Johnstown, PA; another step in the company’s continuous investment in its facilities and growth.

In addition, the company announced it is now hiring year-round positions in Johnstown for a large retailer, as part of its commitment to growing the business and improving the lives of its employees.

Continue reading...

October 10, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, has been honored by Frost & Sullivan, and recognized as having demonstrated excellence in growth, innovation, and leadership. Sebastián Menutti, a Frost & Sullivan Senior Analyst explained, “As the customer experience consolidates as a definitive competitive edge in the modern and highly competitive world, allying with a trusted BPO Is increasingly becoming the difference between success and failure for most organizations. Qualfon fills all the check points for becoming this partner for global enterprises: dispersed capacity throughout the world, extensive expertise in delivering world-class contact center services, and lower price points than most of its competitors.”

Continue reading...

October 4, 2017

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its executives will lead a roundtable session on outsourcing best practices at this year’s 13th Annual Customer Contact West, 2017: A Frost & Sullivan Executive MindXchange, October 15-18 in Huntington Beach, CA.

During the session, Needs Assessment: Partnering with and Managing Outsource Providers, VP of Marketing Brian Kearney, will guide attendees through exercises to evaluate how companies can obtain high-quality results on a consistent basis, while reducing rick, lowering costs, and driving business value for their organizations.

Continue reading...

September 28, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced that Qualfon Vice President of Operations for the Philippines Courtney Bissett will participate in a panel discussion at the Contact Center Islands Event on Boracay Island in the Philippines on October 11 and 12. During the session titled Better Agent Engagement: Ensuring Superior Customer Experience, Bissett will share Qualfon’s best practices, approach, and strategy to creating a happy and motivated workforce.

Continue reading...

September 7, 2017

GlennMcCormack-AnnouncementQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced the addition of Mr. Glenn McCormack as the new site director of its Providence II site on the Georgetown Campus in Georgetown, Guyana. Mr. McCormack will report directly to Richard Brinson, VP of Operations in that country. Operations, learning management, and recruitment managers assigned to this new structure will be reporting to him.

McCormack is a graduate of the University of Wisconsin at Madison by way of Nova Scotia, Canada. He received his Bachelor of Commerce Degree in International Business in 1992 and earned his MBA in 1998 from the University of Wisconsin.

Continue reading...

September 7, 2017

Steve-DiBari-PR-Image3Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced the addition of Mr. Steve DiBari, who recently joined Qualfon as a VP of Client Relations, reporting directly to Kristi Walsh, SVP of Client Relations for Christina Morris’ Group. Mr. DiBari will be responsible for a current client relationship along with Brian Gonzales, Director of Client Relations.

Continue reading...

August 21, 2017

Press-Release-Guyana-Amazon-1-v2.1Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, will triple the size of its customer care operation that serves a global online retailer. Through the remainder of 2017, Qualfon plans to add 700 full-time associates as well as leadership and support staff to its Providence Campus in Guyana, South America. For Qualfon, the program expansion is a testament to the company’s operational excellence. For the retailer, the investment ensures high-quality customer service while diversifying its global footprint and expanding its capabilities during seasons of high demand.

“Our client is making additional investments in Qualfon Guyana, because of our top-level performance and our trusted growth plan,” explained Kim Carr, Client Relations Director, Qualfon. “They like the culture and native-English skills of the Guyanese people. Plus, the geographic location sits outside hurricane zones and diversifies their operational presence across other near-shore and off-shore destinations.”

Continue reading...

August 7, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, earned a new client in the property and casualty (P&C) insurance industry. In February, Qualfon’s contact center in San Antonio, Texas launched an inbound sales program designed to increase auto and homeowner policy revenue for its new regional insurance client. With sales performance more than six times higher than the goal, the Qualfon team quickly exceeded client expectations and is now poised for partnership growth.

“This client had never outsourced before and was seeking a partner with deep industry experience who could accelerate qualified sales lead optimization. Qualfon demonstrated P&C sales expertise, introducing a team of licensed professionals who knew how to identify areas of opportunity, cross-sell a book of business, and turn sales leads into new policyholders,” explained Bryan McCann, V.P. of Client Relations, Qualfon.

Qualfon leveraged more than 20 years of insurance industry expertise to design and launch the program in just two weeks. The proof-of-concept program quickly grew into a successful team managing more and more sales leads as well as expanding from auto policy sales into cross-selling homeowner policies.

Continue reading...

July 24, 2017

Dumaguete AnniversaryQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, recently commemorated the 7th founding anniversary of its site in Dumaguete, Philippines with a week-long celebration of site activities for its employees with the theme: “7 Years of Qualfon Dumaguete, Living the Mission, Living the Values, 7 Years of Building Deeper Connections with People.”

To get the celebration underway, a Thanksgiving Mass was held with the employees. For the first leg of the week, the Operations department took the lead in facilitating different activities for the Living with Our Mission project, a series of activities under each of the company’s five verticals of the Mission Program. The festivity continued and the site was filled with a gala atmosphere with the Qualfon Fun Fair, where employees enjoyed games, activities, treats and other freebies. The Tree of Beginnings: A Library Project was also officially launched the same day. This was immediately followed by a tree planting and dedication activity as a tribute to the Qualfon Dumaguete Pioneers, Qualfon employees who have been with the site since its founding.

Continue reading...

July 10, 2017

Carla Basa-Martinez and Misha Balajadia accepted the Quill Award on behalf of Qualfon Dumaguete

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, was recognized with a Philippine Quill award from the International Association of Business Communicators (IABC) Philippines. The award marks excellence in business communication and was presented to Qualfon during a special ceremony held on July 5th. Qualfon was honored for its leadership in communication training and education, particularly for its Near-Hire Program that helps people find employment by improving their communication skills. Considered as one of the country’s most prestigious awards in business, the Philippine Quill is the local counterpart of the IABC’s Gold Quill Awards.

“Qualfon Dumaguete stands tall today, knowing that our training programs and efforts to enhance communication skills are considered among the best in the country. Qualfon works diligently to adhere to communication best practices and celebrates the leadership it helps our company and our community achieve. Thank you to the awards committee for this top honor,” said David Bruce Jackson, Site Director, Qualfon Dumaguete.

Photo at Right: Carla Basa-Martinez and Misha Balajadia accepted the Quill Award on behalf of Qualfon Dumaguete

Continue reading...