November 14, 2016

veterans-day-press-release-pic-2016Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, honored veteran employees during Veterans Day celebrations at its contact centers across the U.S. In addition to ceremonies and luncheons, Qualfon is capturing many of the employees’ pictures and stories to compile in a video that will salute members of the Armed Forces.

“Many of our employees are soldiers, sailors, aviators, marines, and coast guards who have served our country with honor. On Veterans Day, we want to show our appreciation and thank them for the sacrifices they have made so that millions of Americans can live free,” said Kaycie Miller, Mission Office Coordinator at Qualfon Liberty Lake, Washington, where Qualfon honored 16 veterans with an open mic ceremony introducing employees and inviting them to share their patriotism and stories of service.

Matthew Carleton, Site Director at Qualfon Liberty Lake and veteran of the United States Army and Army National Guard said, “Whether our veterans landed at Inchon Harbor in 1950, cleared the jungle around Kason firebase in 1968, stood your post on the Czechoslovakian frontier in 1974, participated in the Panamanian and Grenadian liberations in the 1980’s, or served in Iraq or Afghanistan—regardless—we all share a common bond of service to each other and the Nation. All took the oath. All wore the suit and all stood in the gap between those that would steel our liberties and take our lives. Many never come home. Remember them all in your prayers. The land of the free does not exist without the brave.”

Photo at Right: Matthew Carleton celebrates with veteran employees at Qualfon Liberty Lake 

Across the U.S., Qualfon hosted additional celebrations. In San Antonio, Texas, Qualfon distributed special Veteran’s Day letters and served lunch in honor of 30 veteran employees. In Coeur d’Alene, Idaho, slideshows of employee veterans and their family members were showcased on the media wall. In Hayden, Idaho, American flags placed at the workstation of each veteran helped recognize and honor their service. Additional celebratory activities were held in Fort Collins, Colorado; Orangeburg, South Carolina; Shelbyville, Kentucky; and West Chester and Johnstown, Pennsylvania.

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November 7, 2016

qualfon-white-paper-oct

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its “contact center in the neighborhood” approach is the focus of a recently published Frost & Sullivan white paper. An Emerging Model in BPO: The Contact Center in the Neighborhood explores how Qualfon’s innovative strategy in Manila, Philippines is making lives and business better by cultivating a culture of employee engagement that drives competitive advantage through lower attrition and absenteeism and higher performance.

Download the Frost & Sullivan White Paper (no registration required)

“The contact center in the neighborhood is an interesting concept for urban areas because it reduces the time and cost of challenging commutes, which in turn seems to improve agent satisfaction, retention, and engagement,” said Stephen Loynd, a BPO industry analyst and Global Program Director at Frost & Sullivan, who visited the center in Manila earlier this year.

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October 31, 2016

peer-educators-qualfon-guyana-partnership-with-guyana-business-coalition-on-healthQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced that it has signed on as a member of the Guyana Business Coalition on Health Awareness (GBCHA) and has 26 Peer Educators to help promote health and wellness at the company’s contact centers in the capital city of Georgetown, Guyana, South America. The membership is assisting Qualfon in serving more than 2,000 employees with health awareness services including training programs for employees, health awareness sessions, and health education resource distribution.

Recently, the Qualfon Guyana Human Development department launched its first Peer Educator training workshop, during which 26 employees were empowered to better understand and recognize health issues and were trained in how to effectively respond to concerns. Icebreaker activities also gave Peer Educators insight into health self-awareness and self-realization.

Photo at Right: Qualfon Guyana employees celebrate after completing the GBCHA Peer Educator training workshop

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October 13, 2016

qualfon-caresQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, has roughly 300 employment opportunities that it aims to fill in the next 4-6 weeks. The contact center job opportunities include customer service and inbound sales positions serving some of the largest consumer brands across multiple industries. On-the-spot interviews will be held on October 19th in Coeur d’Alene and Hayden, ID and Liberty Lake, WA.

On-the-Spot Interview Event

Wednesday, October 19th, 9 a.m. to 3 p.m.

Walk in and leave with a job offer on the spot!
Walk-in applications are welcomed and will be interviewed on a first come, first served basis. Recommended: two forms of identification and a resume (paper or electronic). 

Qualfon Coeur d’Alene, Idaho
1201 West Ironwood Drive
Coeur d’Alene, ID 83814
208-676-7801

Qualfon Hayden, Idaho
7830 North Meadowlark Way
Coeur d’Alene, ID 83815
208-676-7828

Qualfon Liberty Lake, Washington
1730 North Madson Street
Liberty Lake, WA 99019
509-795-8700

Scheduled & Online Apps Welcome
Premium appointments with scheduled interview times will be provided to those who apply online in advance at www.QualfonJobs.com. Qualfon will contact you to schedule an appointment and will review your application before the interview. Walk-in applications are also welcomed and will be interviewed on a first come, first served basis.

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September 6, 2016

CCAP ICCCE 2016Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced that CEO Mike Marrow will participate as a reactor during a breakout session at the International Contact Center Conference and Expo (ICCCE) in Manila, Philippines on September 27-28. During the session titled The Industry’s Role in Driving Inclusive Growth, Marrow will react to presentations and draw from Qualfon’s experience to shed light on how BPO companies ensure inclusive growth that benefits local communities.

The breakout session will explore how BPO success trickles down to Filipino families in both metro Manila and provincial communities nationwide. Qualfon’s reaction will extend insights from which others can learn. Alongside other reactors, Marrow will offer thoughts on how the Philippines can create a rich BPO investment climate that simultaneously works to enhance the lives of the local people.

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August 24, 2016

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, received a vote of thanks and congratulatory applause from the Vice Mayor of the City of Manila Philippines, the Deputy Executive Director of the Philippine Department of Information and Communications Technology (ICT), and also from the Corporate Secretary of the Contact Center Association of the Philippines (CCAP), all of whom were in attendance at the Qualfon Manila grand opening ceremony held on August 4. The event celebrated Qualfon’s neighborhood contact center strategy, an approach strategically designed to put jobs in the residential district of Paco saving employees 2-3 hours per day in commute time and enhancing engagement and customer satisfaction.

Watch the Grand Opening Ceremony Video

IMG_8709 Qualfon Manila Ribbon Cutting“This is something that hasn’t been done before,” Monchito Ibrahim, Deputy Executive Director of the Department of ICT’s eInnovation Group. “Part of the responsibility of the ICT is to focus on the ecosystem. We work to develop the right ecosystem for this industry to grow, and we take note of this very innovative approach to put contact centers in the neighborhood.”

Photo at Right: Mike Marrow, Christina Morris, Dr. Honey Lacuna, and Manuel Alcobendas cut the ribbon on Qualfon’s new neighborhood contact center in Paco, Manila, Philippines

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August 22, 2016

By Nicole “Penny” Davis-Hastings

Qualfon Fort Collins Company Picnic 2016Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that over 50 employees and their family members enjoyed a day of fun in the sun during the first annual Summer Picnic at the Fort Collins, Colorado contact center. Attendees enjoyed free hamburgers and hot dogs and participated in summer activities including a water slide, bouncy house, and dunk tank.

Hosted by the Qualfon Mission Office and the fun@work initiative, which is designed to provide fun and engaging events for Qualfon employees, the Summer Picnic served as an act of appreciation for the hard work and another way to deliver on Qualfon’s mission: Be the best BPO. Make people’s lives better.

“There are a lot of ways we can make our employee’s lives better,” said Qualfon Mission Coordinator Lyman Baete. “But a picnic where family and friends can attend not only provides an opportunity to have fun, it also offers a chance to socialize and meet the family members of colleagues. It shows that we care for our employee and also for their families and friends.”

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August 8, 2016

Qualfon INW volunteers at Boys and Girls Club 1

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and more than 85 employees in North Idaho are volunteering their spare time to benefit hundreds of children participating in the Summer Youth Program at the Boys & Girls Club of Kootenai County. Serving as many as 300-400 children daily, the program depends largely on grant funding and volunteers. Qualfon volunteers contributed 480 hours of service during the months of June and July, and that total is expected to rise as participation continues in August.

Photo at Right: Qualfon employees lead children in a jump rope sing-a-long at the Boys & Girls Club of Kootenai County

“In every community, boys and girls are left to find their own recreation and companionship in the streets, particularly during the summer months. So, the Boys & Girls Club offers a very affordable summer program that gives our youth a safe place to participate in sports, educational activities, field trips, mentorship, and so much more,” said James Woodruff, Mission Coordinator, Qualfon. “There is a strong need for this service in our community. Plus, this cause speaks to the hearts of our employees, so we have seen a large number of hours donated.”

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August 1, 2016

Haven for Hope Slider 1AQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and Haven for Hope have formed a business alliance that is helping people in San Antonio, Texas move beyond homelessness. Haven for Hope, a campus of new beginnings for men, women, and children experiencing homelessness, provides housing programs and social support services to help people address the root causes of homelessness. Meanwhile, Qualfon’s contact center provides job opportunities for Haven for Hope residents. As a part of the alliance, Qualfon and Haven for Hope held a tour event in July that offered an inside look at how the partnership works. The event included presentations, site tours, and testimonials from graduates who have used the program to establish financial stability and move away from the Haven campus support network.

“Over the past two years, we’ve witnessed multiple people reach a state of continued independence by following a career pathway that Haven for Hope and Qualfon pioneered together. Through our partnership, we piloted and perfected this program, and this event allowed people to walk in the shoes of a person struggling with homelessness to see for themselves how this alliance is making a positive impact,” said Kenneth Mitchell, Director of Employment Readiness, Haven for Hope.

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July 25, 2016

Antonio Malone Pic 1Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced the appointment of Antonio Malone as Site Director to lead operations at the contact center in Fort Collins, Colorado. As site director, Malone will direct and oversee all operations and administrative activities with the support of functional managers both locally and at the corporate level.

Photo: Antonio Malone, Site Director, Qualfon Fort Collins, Colorado

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