Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, is creating a shared library system for employees at each of its contact centers around the globe. This free service, called the Book & Video Club, allows all employees to check out books, movies, magazines, and audio books at the contact center and simply return them when they are due. The program is already active in Deposit, New York and Monterrey, Mexico and will be rolled out to Qualfon’s other contact center locations by the end of the year.
“We created this library of formative material in an effort help our employees and their families grow continuously,” said Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “Learning is a lifelong quest, and Qualfon is a company dedicated to helping our people enrich themselves. Around the globe, we are actively building programs and working to advance employee’s skills in the areas of management, leadership, writing, language, as well as health, wellness, and family support. The Book & Video Club supports that effort and is just one more way that Qualfon is making people’s lives better.”
The Book & Video Club started after a campaign that asked employees to donate books, magazines, and educational DVDs, and it continues to function on the generosity of employees. “It was Mike Marrow’s vision and the drive of Oswaldo Reyes that made this project become a reality in all our centers throughout the world,” said Sanchez Mejorada. “We owe them our thanks and appreciation.”
In the future, Qualfon will expand the program with social opportunities for employees to meet with other readers, share what they have learned, and make reading recommendations.
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.