February 20, 2014

Qualfon, a leading business process outsourcing (BPO) and call center service provider, today announced the appointment of Mark Marion as Vice President of Business Development. Mark brings over 20 years of proven sales experience in the BPO marketplace.Mark Marion

In previous roles, Mark has helped companies of all sizes to grow revenues and profitability, including start-up, pre-IPO, and Fortune 150 firms. He has closed sales in the communications, technology, financial services, utilities, and retail industries and has placed business across the U.S. and in Europe, Asia Pacific, Latin America, and the Caribbean.

“Mark brings an extensive background in BPO and contact center sales, making him a valuable addition to the team,” said Bob Dechant, Chief Sales and Marketing Officer at Qualfon. “With his consultative approach and his background qualifications, Mark provides extensive value to our prospects and clients. He is a great fit for Qualfon, and we’re glad to have him on board.”

“Thank you for this opportunity to be a part of Qualfon’s sales team,” said Mark. “I am proud to be here and eager to begin applying my expertise to support Qualfon’s sales strategy.”

Mark resides in Colorado with his wife and six children and is involved in community service through participation in religious, educational, and community organizations.

About Qualfon
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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February 18, 2014

Qualfon, a leading business process outsourcing (BPO) and call center service provider, announced the appointment of Jose Baena as Site Director for Dumaguete II, Qualfon’s second contact center facility in Dumaguete, Philippines. Jose Baena

Jose has considerable experience in the call center industry including 13 years in client operations, client services, training, and quality analysis. In his most recent role, he handled 2,000+ full-time employees across three locations and was responsible for the profit and loss, operations, and client services of each site.  He has been promoted through the ranks from Representative to Team Leader and Operations Manager, and then to Operations Director, Global Operations and Client Solutions Director. Jose has successfully handled multiple accounts and up to 12 clients, all of which resulted in improved program performance and program growth. Jose was also a pioneer in the start-up of a very successful “green field” site in Leyte, Tacloban, Philippines.

Jose reports directly to Steve Brown, County Manager for the Philippines. “Jose is very talented and has experienced considerable professional growth in our industry,” said Brown. “With the creation of 400 new jobs in Dumaguete, Qualfon is experiencing significant growth in the telecommunications industry. Jose will be critical in both helping Qualfon handle this new growth and also in ensuring continued success.”

Jose holds a Bachelor’s degree on Broadcasting Journalism from De La Salle University-College of Saint Benilde.

About Qualfon
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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January 13, 2014

Qualfon a values-driven business process outsourcing (BPO) and call center service provider, announced today that six of its employees and several volunteers from the Tuk Foundation made a special visit to PGJ’s Temporary Stay Center for Boys and Girls in México City, an non-profit organization dedicated to making dreams come true for some of the most vulnerable children.Qualfon visits Orphans in Mexico City

With the intent to spread joy and happiness, the volunteer team spent quality time with 50 children in orphan status. Together, they watched magician shows, sang songs, and played games. Magician Mago Frank and his little puppet Conejo Blas widened many eyes in amazement, and a celebration with cake and candy brightened the day for all the children.

“Making people’s lives better is what Qualfon and the Tuk Foundation are all about,” explained Manuel Marquez, Qualfon’s Contact Center Manager in Mexico City. “The future of the world is in the hands of today’s children, and it’s critical that we love and nurture these tiny souls as our leaders of tomorrow. Qualfon invests in people, families, communities, and organizations like PGJ’s Temporary Stay Center. This is just one example of how Qualfon and its employees are keeping our company mission alive.”

Qualfon’s company mission is to “be the best BPO and make people’s lives better.” This is the second visit that Qualfon employees have made to PGJ’s Temporary Stay Center, and they intend to make many more in 2014.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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December 23, 2013


Bob Dechant and Nearshore Americas InterviewQualfon, a leading global business process outsourcing (BPO) and call center services provider, and its Chief Sales and Marketing Officer, Bob Dechant, offered industry insight into the recent rise of “nearshoring” (outsourcing business functions to nearby countries) in a new video recently released by Nearshore Americas.  


The video, Evolution of Nearshore BPO: The Dynamics Behind Each Wave, is an interview between Kirk Laughlin, the Founder of Nearshore Americas, and Dechant, who explains the evolution of nearshoring over the past 20 years. Dechant offers insight into the key turning points, market trends, and business drivers that explain why nearshoring in Caribbean and Latin America countries is now gaining momentum in the outsourcing industry. As Dechant offers his perspective on which near-shore countries are best positioned for outsourcing success in 2014, he also provides industry-insider expertise on labor market dynamics and the relationship between geographic diversification and risk mitigation.

Watch the video on the Nearshore Americas website
Watch the video on You Tube


In the video, Dechant explained that outsourcing sophistication and market maturation are two factors driving near-shore investments. “Years ago companies went with one outsourcing provider and invested in one country, but today that is a dangerous position,” said Dechant. “To best mitigate risk, you need geographic diversity in your outsourcing locations. Companies that outsource need to understand each country’s strengths and weaknesses, and they need to know how to rebalance their outsourcing portfolio to successfully navigate challenges like job saturation, inflation, and natural disasters. As companies learn more about outsourcing in the Caribbean and in little-known, native English-speaking countries like Guyana, they are leveraging nearshoring as portfolio protection. That’s why Latin America and the Caribbean are explosive and powerful outsourcing markets today.”

About Qualfon
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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December 3, 2013

Qualfon, a leading global business process outsourcing (BPO) and call center services provider, will spend $2.8 million to renovate a long-vacant manufacturing building in Hancock, New York and build a contact center and back-office processing facility that will create a projected 400 new jobs.

Data Control Group, LLC has been operating for 11 years in Deposit, New York and was recently acquired by Qualfon. As a division of Qualfon, Data Control Group was renamed Qualfon Data Services Group (DSG) and specializes in back-office processing services.

“Qualfon is a growing company that has experienced great success in the Delaware River valley. We love the people and their work ethic, and we’re excited to further expand our presence in New York,” said Pete Lutz, Sr. Vice President of Qualfon Data Services Group. “Upstate New York offers a skilled workforce with a population of 200,000 in a 25-mile radius. Plus, the high demand for contact center and back-office processing positions in the area has been a key factor in driving our investment in Hancock.”

Qualfon will revitalize a dormant portion of the Becton-Dickinson plant, which sits on a 52-acre parcel at the confluence of the East and West branches of the Delaware River and formerly housed a medical products manufacturer. The project will be built in two phases, and phase one is scheduled to be complete in the Spring of 2014. Qualfon DSG will move its current employees and back-office operations in nearby Deposit, New York to the new location in Hancock and will occupy 35,000 square feet of the building. Later, it plans to expand to 50,000 square feet.

The state and local governments have shown outstanding support for Qualfon’s expansion by providing information and by helping Qualfon secure a grant to pave the way for this project. “We want to thank Glenn Nealis, the Director of the Delaware County Economic Development, and Joe Roman with Empire State Development for spearheading this effort and for being great partners,” said Lutz.

Furthermore, in an effort to facilitate the hiring process, the Chenango-Delaware-Otsego Workforce Investment Board (CDO) has agreed to help Qualfon in the process of identifying, recruiting, and training of employees. The 400 new jobs will stretch beyond Qualfon’s current back-office processing positions and offer customer service, sales, and technical support positions that will help customers across a variety of communication channels including phone, chat, email, and social media.

In addition to new jobs, Qualfon plans to provide comprehensive in-house and educational training to all employees to ensure that local residents with a high school diploma or equivalency degree will qualify for the majority of the jobs to be created.  Additionally, Qualfon will offer all employees health insurance benefits, including vision and dental, 401k options, and potentially even assistance with child care.

James Thomson, Chairman of the Delaware County Industrial Development Agency (the agency that will oversee the project and administration of the financial assistance) stated, “Congressman Gibson’s office provided critical support in the County’s efforts to put an incentive package together to attract Qualfon to the area.” Thomson added, “This project will help to stimulate new investment within the Village and promote the revitalization of its downtown commercial district.  The creation of 400 new full-time jobs, with company provided health insurance benefits, will provide a stable foundation upon which the community can continue to rebuild its economy.”

James Eisel, Chairman of the Delaware County Board of Supervisors stated, “The economic impacts for the Town of Hancock and Delaware County are huge. Delaware County welcomes Qualfon and stands ready to assist and to encourage industry and job development opportunity which leads to important community development.”

About Delaware County Economic Development

To learn about the initiatives and programs available to local business through Delaware County Economic Development and the IDA please visit the County’s Economic Development website at www.dcecodev.com or contact The Delaware County Department of Economic Development at (607) 746-8595 or info@dcecodev.com.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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November 26, 2013

Qualfon, a leading global business process outsourcing (BPO) and call center services provider, announced that it has successfully operated in Georgetown, Guyana for eight years now, and it is has much to celebrate as the largest employer in the private sector. Guyana is a native-English-speaking country in South America.Qualfon Guyana 8th Year Anniversary Advertisement

Qualfon’s 8th anniversary in Guyana marks many milestones and stories of rapid growth. In 2005, Qualfon started with just 79 employees. Today, it has 1,590 employees across two locations, and success is spawning more expansion in Georgetown. In September, Qualfon announced that it is building one of the world’s largest contact center campuses, which will create roughly 6,000 jobs over the next five years.

Qualfon is being called a leader in building the country’s Information and Communication Technology (ICT) sector, and its recent investments in Guyana are gaining recognition. In November, the Caribbean Association of Investment Promotion Agencies and the Caribbean Export Development Agency presented Qualfon with the Foreign Investor of the Year award for stimulating the country’s economic growth and development.

“Our eight years in Guyana have been marked by increasing levels of investment and the provision of hundreds of jobs for Guyanese young people,” said Mark Boyer, Qualfon’s Guyana Site Director. “We are deeply committed to achieving greater success and maintaining a work environment that allows growth and cherishes personal values among employees.”

About Qualfon
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

 

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November 11, 2013

Qualfon DSG Helps Chinese Employees Practice Speaking EnglishQualfon Data Services Group (DSG), a values-driven back-office service provider, launched a new program to help its employees in China practice their English-speaking skills. The Interpretation Services program connects back-office employees in its Harbin and Xian, China production centers with employees in Shelbyville, Kentucky and Deposit, NY so the Chinese can exercise their conversational English skills. Every day, employees spend 15-20 minutes communicating via phone.

“It’s common for our back-office employees in China to read and write English very well. But, they rarely have the opportunity to practice speaking English,” explained Peter Yang, Qualfon DSG’s China Operations Manager. “As a company that works to make people’s lives better, this program was designed to help our employees advance their conversational English, so they can feel more comfortable as they put their skills and talents to use.”

English skills are highly desirable in China and often help employees earn higher wages. “Everyone is happy. Employees learn conversational English and understand cultural nuances, while Qualfon DSG expands its potential,” said Yang.

About Qualfon DSG

As a division of Qualfon, Qualfon DSG (Data Services Group) is a back-office services provider that offers a variety of outsourced data management and processing services. With an expansive footprint of 1,000 employees providing 24×7 operations in the U.S., Latin America, the Philippines and China, Qualfon DSG helps companies reduce costs by 35-50%, accelerate turn times, and increase accuracy rates to 97-99+%.  www.Qualfon.com

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October 15, 2013

Qualfon Data Services Group (DSG), a values-driven back-office service provider, held their latest Family Day event at Churchill Downs Race Track. It was a beautiful day to show appreciation for Shelbyville employees and their family members, who support them every day.

The Qualfon DSG Kentucky team experienced the excitement and colorful spectacle of live thoroughbred racing as the nation’s finest horses competed at Churchill Downs. In addition to watching the action on the track, the team strolled through the historical grounds of the legendary race track that is famous for being the home of the Kentucky Derby. As they walked through the Kentucky Derby Museum, which chronicles the history and prestige of the races and the community, employees enjoyed the ambiance of one of the most hallowed shrines in American Sport.

“We love having Family Days because it gives us an opportunity to give back to our employees and thank them for their hard work and dedication,” said Chris Lord, Qualfon DSG’s Site Director in Shelbyville, Kentucky.Not only were we able to have our employees and their families experience something unique to our area, but we had the chance to get to know each other on a personal level, building team unity.”

The DSG team watched the exhilarating races and had lunch, which was highlighted by the famous Kentucky Derby Pie. “It was a sweet ending to a memorable day,” continued Lord. “With events like these, we are standing by our company mission to make people’s lives better. By advocating a work-life balance, we want to show our employees just how important they are to that mission and demonstrate that we care about enhancing their lives both inside and outside of work.”

About Qualfon DSG

As a division of Qualfon, Qualfon DSG (Data Services Group) is a back-office services provider that offers a variety of outsourced data management and processing services. With an expansive footprint of 1,000 employees providing 24×7 operations in the U.S., Latin America, the Philippines and China, Qualfon DSG helps companies reduce costs by 35-50%, accelerate turn times, and increase accuracy rates to 97-99+%.

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September 30, 2013

Qualfon Data Services Group (DSG), a back-office services provider, will be presenting an educational session on outsourcing at the American Land Title Association’s Annual Convention, October 11th at The Breakers Hotel in Palm Beach, Florida. Pete Lutz, Sr. Vice President of Qualfon DSG, will present The Top 5 Things You Should Know about Outsourcing, an Qualfon DSG to Speak at ALTA Conventioninformation session specifically designed for title and mortgage leaders who are interested in outsourcing back-office processes.

Attendees will learn about:

  • Benefits: Understand the top areas in which outsourcing drives measurable improvements
  • Partner Alignment: Ensure both the outsourcing company and the client understand each other’s goals and are driven to success
  • Subcontractors: Find out if subcontractors are friend or foe to your outsourcing program
  • Pilots and Assessments: Know what to expect with pilot programs and how to evaluate your partner’s performance
  • Outsourcing Locations: Hear the pros and cons of each country and learn how to match your needs with the right destination

The presentation will be held October, 11th from 11:45-12:45 p.m. at The Breakers Hotel.

“The ALTA event is a premier opportunity to network with the nation’s best title companies, and we are happy to aid them in recognizing the partners and outsourcing locations that will best serve their needs,” said Lutz. “There are many best practices that companies should understand when it comes to outsourcing their title and mortgage-related work, and Qualfon DSG is dedicated to helping business leaders understand those practices so they can maximize success through global operations.”

In addition to the presentation, Qualfon DSG will showcase their services in the exhibit hall at booth# 324. Learn more about the ALTA event, or contact Qualfon to schedule a meeting at the ALTA event.     

About Qualfon DSG

As a division of Qualfon, Qualfon DSG (Data Services Group) is a back-office services provider that specializes in title and mortgage work but also offers a variety of outsourced data management and processing services across many industries. With an expansive footprint of 1,000 employees providing 24×7 operations in the U.S., Latin America, the Philippines and China, Qualfon DSG helps companies reduce costs by 35-50%, accelerate turn times, and increase accuracy rates to 97-99+%.

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September 23, 2013

Qualfon Qualfon DSG Family Day - Howes CavesQualfon DSG, a values-driven back-office service provider, held a family day event that took employees from its Deposit, New York office on a trip to the nearby Howe Caverns and High Adventure Park. More than 30 employees and their family members toured the 156-foot deep cave and learned about its history and formation more than 6 million years ago.

Afterwards, the group gathered their courage for more fun high above ground at the Howe High Adventure Park. The four-tower zip line took the group for a high-flying aerial tour. The 26-foot rock wall tested the climbing skills of all ages, and the air jumper seat had people bouncing 18 feet into the air!

“This was a great Qualfon DSG Family Day event,” said Richard Muller, Qualfon DSG’s Site Director in Deposit, New York. “Qualfon’s mission is to make people’s lives better, and these activities not only put a lot of smiles on the faces of our employees and their families—it offered some memorable teambuilding activities.”

The Family Day event also included some special guest employees. Qualfon DSG is currently hosting employees from its Harbin, Xian, and Beijing, China production centers, and they joined in the fun. “We needed to show our guests from China what the U.S. has to offer, and this was a great way to introduce them to New York’s natural wonders and American-style adventure,” said Muller.

About Qualfon DSG

As a division of Qualfon, Qualfon DSG (Data Services Group) is a back-office services provider that offers a variety of outsourced data management and processing services. With an expansive footprint of 1,000 employees providing 24×7 operations in the U.S., Latin America, the Philippines and China, Qualfon DSG helps companies reduce costs by 35-50%, accelerate turn times, and increase accuracy rates to 97-99+%.  www.Qualfon.com

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