Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, launched new-hire training for a new client program in its Coeur d’Alene call center facility. Qualfon will be providing social media customer service support for a large, multi-national client. This is the multi-national’s first foray into outsourced, social media support channels.
“Qualfon Coeur d’Alene is excited to support another client in the Social Care space,” says Client Relations VP Nickola Hubiak. “This is a growing field that is constantly changing and we are happy to provide our clients with not only customized solutions but talented agents that specialize in communicating with their customers in new and exciting ways.”
Qualfon has been designing and perfecting customized care solutions for social media channels, blogs, and online forums since 2009. Its social media customer care solution empowers highly qualified representatives to monitor social chatter and engage customers in conversation. The result is a small and nimble social response team, focused on resolving customer issues, improving customer sentiment, and building/protecting clients’ online brand reputations.
Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 16,500 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Costa Rica, and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.