Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, reported that more than 50 new Six Sigma-certified persons have successfully graduated from its Supervisor Readiness program at its Mexico City facility, preparing them to take new positions in the company.
Qualfon provides employees several career-path opportunities and strives to ensure that employees either wish to advance throughout levels of opportunity within Qualfon, or are sufficiently trained to advance elsewhere in order to reach their total vocation and improve the lives of themselves and their families.
These graduates in Mexico City have taken supervisor training classes in preparation for future promotion and stand ready to fill supervisor positions when an opening arises. Supervisor Readiness program graduates represent about 10% of Qualfon’s company-wide agent population and are actively trained in supervisor certification programs, ensuring that future supervisors are not starting their new responsibilities without experience, while also preparing Qualfon for growth.
Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.