Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, introduced Mr. Jan Ranny Aquino as the new Site Director Dumaguete, reporting directly to Ms. Courtney Bissett, VP Operations of the group in that region.
Reporting directly to Mr. Aquino will be the Program & Department Heads. In this role, he will be in charge of the overall management, engagement and ownership of the entire Group 3 Operations in site.
Mr. Aquino brings over 14 years of progressive leadership experience in eCommerce, Telco, Healthcare, and Financial verticals, supporting operations and functional-support teams in Training, Quality, and Recruitment.
Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.