Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, reported that it has now completed renovation of its call center facility in Johnstown, PA; another step in the company’s continuous investment in its facilities and growth.
In addition, the company announced it is now hiring year-round positions in Johnstown for a large retailer, as part of its commitment to growing the business and improving the lives of its employees.
“With this new renovation, Qualfon Johnstown is better equipped to provide for our clients and their customers, as well as our family of employees,” said Vice President of Operations Tracy Beck. “Qualfon’s commitment to growth is bringing year-round jobs to our community and that serves to make people’s lives better … those currently employed with us, as well as those that will be.”
With the completed renovation, Qualfon’s Johnstown facility will be able to house over 400 workstations and almost 100 training seats. The new, year-round positions will add sales expertise to Johnstown’s already existing healthcare insurance industry experience.
Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.