At CCAP Event, Qualfon Shares Best Practices on Achieving a Happy and Motivated Workforce

September 28, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced that Qualfon Vice President of Operations for the Philippines Courtney Bissett will participate in a panel discussion at the Contact Center Islands Event on Boracay Island in the Philippines on October 11 and 12. During the session titled Better Agent Engagement: Ensuring Superior Customer Experience, Bissett will share Qualfon’s best practices, approach, and strategy to creating a happy and motivated workforce.

Qualfon invests in each employee, their family, and community, fostering a workforce of engaged employees who stay longer. The result is a trained and tenured staff supporting our clients’ programs well beyond the average learning curve (ramp to proficiency) and really driving a great member experience.

Presented by the Contact Center Association of the Philippines (CCAP), this year’s CCAP annual flagship conference has evolved to a more experiential event—Contact Islands 2017—in collaboration with Everest Group to present relevant and insightful conference contents. Learn more about the event and register here.

About Qualfon

Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.