Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, received an award from a client for being the top performing inbound sales partner during the first half of 2017. On June 14th, a client in the entertainment industry presented Qualfon operations managers with the Mid-Year Spotlight Award, recognizing the team’s leadership in sales performance. Qualfon is one of 14 outsourcing partners who competes for the client’s business and was publicly applauded by executives and channel management leaders during a partner conference in Florida.
Jesse Falero, Qualfon’s V.P. of Client Relations, and Jamil Ahmad, Qualfon’s Director of Client Relations, received the award, noting that the praise should be directed toward all the sales agents who serve prospective customers on behalf of the entertainment company. Qualfon sales agents located in Manila, Philippines, Fort Collins, Colorado, and Coeur d’Alene, Idaho, serve the client program, which initially launched in Fort Collins in March 2015 and later expanded into Coeur d’Alene in Q4 2015 and Manila in Q2 2016.
Picture at Right (from top to bottom): Qualfon employees from Coeur d’Alene, Manila, Fort Collins, and management earned the top sales trophy
In a written internal announcement Falero wrote, “This recognition is a direct result of the tireless efforts, dedication, and commitment by each one of our employees. Jamil and I accepted this award but there’s no doubt whatsoever that the most deserving cog of this well-oiled machine is our agents. I expect every Qualfon leader across our network to take time to personally thank as many of our agents as possible as they make their rounds. To the sales supervisors and support staff, thank you for your diligence, mentoring, passion, and sometimes endless hours in supporting our agents and for helping them achieve these phenomenal results.”
The award particularly distinguishes Qualfon for “smart sales,” meaning that Qualfon agents achieved the highest sales/upsell conversion rates while also maintaining compliance with the client’s most critical and sensitive key performance metrics, as required by industry regulations.
“This is truly exceptional performance!” Falero exclaimed.
As for the award itself, Qualfon leaders are currently displaying it in Fort Collins, Colorado and will arrange for it to circulate to the other Coeur d’Alene and Manila contact centers for all to enjoy.
Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.