Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, was publicly commended by Guyana’s Minister of Public Telecommunications and Minister of Business for its investments in the South American country of Guyana. Congratulatory messages were delivered during a campus expansion celebration marking the opening of the second of three contact center facilities planned at the 10-acre Providence Campus.
“I want to congratulate the company on completing another phase of this expansive project. I also want to commend Qualfon on its exemplary track record in Guyana,” said the Honorable Dominic Gaskin, Minister of Business, Republic of Guyana, as he pledged continued support for Qualfon.
The Honorable Catherine Hughes, Guyana’s Minister of Public Telecommunications, said the government remains confident in Qualfon and acknowledged the company mission to “Be the best BPO. Make people’s lives better.” “The focused approach you take every single day to your purpose and to this country is very notable indeed. We express our gratitude,” she said. “Our prospects right here in Guyana are amazing. With the anticipated influx of investors and business partners . . . the immediate future looks good for you and us.”
Known as one of the largest contact center campuses in the world, Qualfon’s Providence Campus now features a new contact center, adding 55,000 square feet and 992 more workstations. By doubling its operational footprint at the campus, Qualfon makes way for an estimated 2,200+ job opportunities, 800 of which are expected by the end of 2017. The campus also offers an interfaith chapel, healthcare clinic, as well as “green” features that make it environmentally sustainable.
“This creates a huge opportunity for Guyana to capitalize and create more awareness around its customer service capability,” said Kirk Laughlin, Managing Director of Nearshore Americas, a news publication and premier authority on contact center outsourcing in the Caribbean region. “I look forward to watching your country emerge.” Guyana is considered a unique outsourcing destination in the Caribbean region because of its native-English-speaking population and competitively priced services. Over the past five years, industry analysts and investors have taken note, giving rise to the local BPO industry growth.
Qualfon CEO Mike Marrow expressed his gratitude for the employees in Guyana, noting their role in Qualfon’s 12-year success history in the country. “Today, we are approaching 3,000 employees in Guyana, and I honestly look forward to someday getting to 30,000. That is my dream,” he said. “We look forward to many more years in Guyana.”
In 2005, Qualfon began investing in Guyana, converting a former textile plant into a contact center. With the initial success of that operation, Qualfon went on to open another contact center as well as the 10-acre campus. As one of the largest employers in Guyana, Qualfon employs thousands of people and has a designated Mission Office to care for employees, their families, and the local community. Through an extensive network of programs, including free support services, educational and degree programs, and humanitarian efforts, Qualfon actively works to make lives better.
Qualfon President Christina Morris, who oversees all operations in Guyana, emphasized her focus on building a culture of leaders backed by career growth and personal investments in each person. “We bring in a lot of young people, and I want to see those people build careers. I want to see them move up through the ranks and continue their education and skill sets, so they can make their lives better, their families’ lives better, as well as this community better,” she said. “I am very confident that we will continue to build leaders.”
Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.