Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, is offering new avenues through which employees can volunteer their time to support non-profit organizations and charitable causes. The new Give@Work website provides access to an extensive network of virtual community projects where employees can lend a hand—anytime, anywhere, and for any length of time.
“Volunteerism appeals to our employees, but many find themselves unable to follow through due to time constraints, commitment requirements, and the burden of travel. So, we’re working to remove those barriers and make it easy to make a difference in the world,” explained Roberto Sanchez Mejorada, Chief Mission Officer, Qualfon.
Known as home-based micro-volunteerism, this concept has become popular online. People volunteer remotely, giving whatever time they have, and many small actions add up to big results. Through partnerships with websites like HelpFromHome.org, DoSomething.org, and GlobalGiving.org, Qualfon’s Mission Office and Give@Work program is connecting employees with virtual opportunities to support real causes. Some of the activities include:
- Bookmarking climate change
- Promoting a culture of reading to Cambodian children
- Mapping planets and asteroids
- Fighting hunger with food donations
“The Give@Work website expands our reach and our ability to engage employees, giving them more options and channels through which they can volunteer. But it also empowers our employees to make an impact at the global level. They can volunteer locally and contribute to other countries and global issues,” added Sanchez Mejorada.
Qualfon’s Mission Office is responsible for helping the company act on its mission: “Be the best BPO. Make people’s lives better.” In every community where Qualfon operates, the Mission Office team creates local volunteer activities, coordinating with nearby non-profits and bringing in employee volunteers to support needs. Now, the website “takes that work to a new level,” said Sanchez Mejorada. “Great things happen when you make people aware, give them the right tools and channels, and connect them with causes they care about.”
The Give@Work website is one of many digital service strategies Qualfon is using to engage employees and empower mission achievement. In March 2017, the company announced the launch of its online Fun Clubs, and in 2016 it rolled out a mobile application making news, programs, and services easily accessible online.
Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 13,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.