By Kaycie Miller
Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and several employee volunteers spent one week in Cuatro Cienegas, Coahuila, Mexico assisting the local community with a variety of service projects. The effort supported the Cuatro Cienegas 2040 Plan which, much like Qualfon’s company mission, aims to make peoples’ lives better.
Eight Qualfon volunteers and five of their family members spent Holy Week in Cuatro Cienegas, painting a chapel and assisting with medical care. The team worked largely in partnership with the Juventud y Familia Misionera, an international organization of Catholic youth and families that has been supporting Cuatro Cienegas for many years. Qualfon has been regularly assisting with the plan, and the April trip is one of the largest employee group efforts thus far.
Photo at Right: Volunteers Lyman Baete, Kassandra Romo, Brooke Skurupey, Jason Skurupey, Alicia McMichael-MGyamfi, Kaycie Miller, and Madell Kennedy stand outside the freshly painted chapel in Cuatro Cienegas, Mexico
“I hope that the little I’ve been able to do in one week transcends in other people. I know that the heartfelt, passionate, faithful people of Cuatro Cienegas will continue this work. I want to thank these people from the bottom of my heart for this incredible experience,” said Jason Skurupey, Qualfon USA Country Manager of Mission Programs.
Of the 13,013 residents in Cuatro Cienegas, 1,482 of them do not have access to medical services and 43.7% live in poverty. The 2040 Plan, created by the townspeople, seeks to help everyone in Cuatro Cienegas have “a good and healthy personal and family life, receive a quality education, and find a decent job.” The plan also focuses on children born in Cuatro Cienegas in 2017 and thereafter, aiming to give personal attention to every child by working with their parents “to bring about a better future in every aspect of their lives” and by empowering them to achieve their dreams by the year 2040.
Qualfon Mission Coordinator Kassandra Romo said, “Working with and getting to know the children of Cuatro Cienegas takes me back to where I’m from. I feel like I was able to give so much, but I also got so much from this experience in return—getting to know the children helps me to also know myself better.”
Volunteers were welcomed into the community and into the homes of the local people. In many cases, the townspeople worked alongside volunteers to lend a hand in making positive progress.
Qualfon Higher Education Manager Lyman Baete said, “I’ll take many great experiences back home with me, but what I value the most is the memory of truly being in service to others. It doesn’t take grand gestures or grand ideas to really serve people. The people here taught me that to serve with a kind heart and a smile is all that’s needed.”
Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 13,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.