Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced the appointment of Philip Cook as Site Director to lead the contact center in Harlingen, Texas. Cook will oversee operations and administrative activities and will have responsibility for all client projects within the site.
Cook brings more than ten years of contact center sales and operations experience to the organization. Most recently, he served as Call Center Director for All West Call Centers, managing 120 different clients across two different contact centers. Prior to that, Cook managed centers at other BPO companies and worked with numerous Fortune 100 clients. In 2016, Cook’s centers earned the #1 contact center rating by Top Ten Reviews.
“We are very excited to have Philip join the team,” said Shayne Farrell, Vice President of Operations, Qualfon. “His prior experience is exactly what we need. He will help make Harlingen a successful site for existing and new clients for many more years to come.”
Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 13,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.