Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, will lead an interactive session addressing the human side of customer management during this year’s Customer Contact East 2017, a Frost & Sullivan Executive MindXchange event to be held on April 23-26 in Orlando, Florida.
The breakout session, The Human Side of Customer Management: Caring for the Customer as a Person, is a 60-minute exploration into how contact centers care for customers as real people, adding the human factor into every interaction. Kristi Walsh, Senior Vice President of Client Relations at Qualfon, will facilitate the discussion, sharing lessons learned and best practices for creating meaningful exchanges with each person. The session will be held Monday, April 24th at 10:20 AM Eastern.
- Guide to understanding the customer perspective
- Techniques for building an agent-empowered environment and instilling empathy throughout your organization
- Tools for providing a multi-channel and individualized experience that serves personal needs
“Customers will switch brands based on how customer service interactions make them feel, and in the process-focused contact center industry, it’s easy to forget about the personal needs of each caller. That’s why many professionals are looking for ways to make their service less about the transaction and more about connecting with the human behind the interaction,” said Walsh. “At the Frost event, we’re going to network around creative techniques to ensure empathy is not overlooked.”
As a primary sponsor of the event, Qualfon will have an exhibit space and many executives in attendance to exchange ideas with attendees. Clients, contacts, and friends are invited to join Qualfon leaders for dinner on Monday night, immediately following the event activities. Fill out this form if you are interested in meeting with Qualfon at the event.
Learn more about the Frost & Sullivan event
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Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 13,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.