Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, is now offering Fun Clubs online where employees from across the globe can engage with others who have like interests. The new online Fun Club platform helps Qualfon include employees who work remotely and cater to traditional office employees who feel virtual interactions are a better fit their lifestyle.
“As a global company with 13,000 employees spread across four countries, we recognized that we weren’t maximizing our opportunity to reach everyone. Many of our remote employees were reaching out to me asking how they can get involved. That is when the idea of online clubs started taking shape,” explained Jason Skurupey, Corporate Missions Project Manager at Qualfon.
On March 2, 2017, Qualfon launched is first set of online Fun Clubs, which cover topics including photography, cooking, health, books, virtual museum tours, and TED Talks (a National Public Radio podcast and show). While some of the online clubs are duplicates of the most popular face-to-face or onsite clubs, many are new and exclusive to the online platform. Member numbers are increasing every day.
“The employee club leader makes the difference with their constant interaction with posts, updates, discussion forums and requests for feedback. Word of mouth spreads, and the clubs are quickly growing,” added Skurupey.
Fun Clubs are sponsored by Qualfon’s Mission Office and Fun@Work initiative. These employee-run groups are specifically designed to offer entertaining and educational workshops as well as activities that help employees relax with co-workers, explore new hobbies, practice a healthy work-life balance, and simply enjoy themselves after work. Across the globe, Qualfon has 171 active Fun Clubs, both onsite and online. Onsite clubs at each contact center have been widely active since 2014. In addition to employee club leaders, each Qualfon contact center has a dedicated Activities Coordinator, who overseas club activities, polling employees to identify the potential for new clubs and promoting each group’s success.
“We feel that connecting to others and exploring the commonality and community of the club will spark everlasting relationships as well as new talents and skills,” said Skurupey. “We are always thinking of ways to get our employee engagement to the next level. Being a part of something bigger, but in a new and different way, is a very good start.”
Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.