Healthcare Users Summit Invites Qualfon Clients to Drive Service Innovation and Prepare for Market Uncertainty

February 20, 2017

Users SummitEvent Postponed due to Weather!
We apologize for any inconvenience. We are currently working to identify a new date for this event.

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, will host a one-day event for health insurance clients to focus on delivering high-quality service experiences in today’s shifting healthcare environment. The March 16th Users Summit is designed to create a shared environment where multiple companies can collaborate around open enrollment procedures, onboarding processes, and service innovation.

“We’re finding that our health insurance clients need more opportunities to network with each other; therefore, Qualfon is hosting more joint events where we can work creatively as partners taking strides toward the same service goals,” said Rob Marshall, V.P. of Client Relations-Healthcare, Qualfon. “Our clients are facing changes on the horizon with the Affordable Care Act and increasing pressure to build a more consumer-focused business, so there is a lot to talk about right now in the industry.”

The March 16th agenda includes open discussions around proactively managing uncertainty in the healthcare market, debriefing open enrollment successes and failures, as well as exchanging tips and techniques for exceeding today’s policyholder expectations in the contact center. The detailed agenda includes:

  • An Open Enrollment to Remember: 2016 Review and 2017 Planning
  • Sales and Service Success: The Added Value
  • A Warmer Welcome: Proactively Onboarding New Members
  • Compliance: What’s Next for Healthcare
  • Exploring New Concepts: The Shared Agent Environment

“With nearly three decades of continuous experience serving some of the industry’s biggest insurance brands and with year-round, licensed agent support, Qualfon can help clients create a roadmap for reaching new heights in healthcare. We understand how to help payers be prepared for market changes with proactive service proposals before, during, and after the peak season of open enrollment,” said Marshall.

Qualfon held a similar event last year, which was well received among clients. “We’re continuing in this trend to unite payers in an event aimed at exchanging ideas and being prepared for anything,” Marshall added.

For an event invitation and more information, email

About Qualfon

Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.