Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, donated 50 blessing bags and presented a large monetary donation to Haven for Hope, a 22-acre campus that helps people in San Antonio, Texas address the root cause of homelessness. The support effort was part of Qualfon’s annual Leadership Summit, which brought together more than 140 employees just a few miles away from the campus of hope and new beginnings.
Photo at Right: Roberto Sanchez Mejorada and Dolores Torres present a donation check to Haven for Hope representatives
“With Qualfon’s mission to be the best BPO and make people’s lives better, our company aims to make a positive impact on people wherever we go,” explained Tracy Flanigan, Senior Project Manager, Qualfon. “In addition to the contributions from our leadership team, many of our employees from across the USA made personal donations that significantly increased our monetary gift and the number of blessing bags we donated.”
Blessing bags are gallon-size sacks stuffed with toiletries, snacks, and basic essentials for everyday comfort. As part of the Leadership Summit, employees were invited to assemble all the collected items into bags for distribution.
“Blessing bags seem like a simple gift, but they really serve as a channel to reach those in need. Even our San Antonio host hotel, the Sheraton Gunter, donated soaps and lotions to help out! It truly was a community effort,” said Flanigan.
Qualfon has been working with Haven for Hope since July 2014 when the two implemented an employment program offering contact center job opportunities to Haven for Hope members and residents. That program continues to be a success, and the partnership has since blossomed into a variety of other support services. Local Qualfon employee volunteers regularly donate their time and talents to the community of people working to make transformational change.
During the Summit, Haven for Hope graduates shared their stories of personal transformation. They leveraged the contact center employment program as a springboard to build self-sustaining independence and gave the audience a touching glimpse into the effect that Haven for Hope and its partners have on the lives of people.
“These deeply inspiring and unforgettable testimonies are the fuel that drives Qualfon to continue in our mission to help others,” added Flanigan. “We’re honored to be a Haven for Hope partner and blessed to have employees who selflessly give to this important cause.”
Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.