Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced the appointment of Colin Conner as Vice President of Business Development. Colin brings over 18+ years of sales and consulting experience in the BPO marketplace and will lead Qualfon in driving revenue growth in the healthcare and property and casualty (P&C) verticals.
Colin is an accomplished business success architect and change agent for healthcare, financial services, and insurance companies. His broad experience includes leading sales and operations channels at the same time. Understanding the unique challenges facing the insurance verticals, Colin has proven success in designing contact center solutions that propel companies of all sizes. In addition to directly managing up to 1,800 employees and operating budgets over $165 million, Colin has closed sales in the communications, technology, financial services, utilities, and retail industries. He has also placed business across the U.S. and in Europe, Asia Pacific, Latin America, and the Caribbean.
In previous roles, Colin served as the Managing Director at Global Secured Investments, President of Level2Direct LLC, President/Owner of EBITA Group LLC, and Director of Call Center Operations at Health Plan One.
“Colin’s consulting background and breadth of experience in the healthcare and P&C industries make him a valuable addition to the Qualfon family,” said Doug Hoffschwelle, Chief Sales and Marketing Officer at Qualfon. “He is a great fit for Qualfon, and we’re excited to have him on board.”
Colin resides in Florida with his wife and daughter. He is passionate about giving back to the community and currently volunteers with several non-profits, particularly United Cerebral Palsy.
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.