Qualfon, a mission-driven business process outsourcing (BPO) company and contact center services provider, announced the appointment of Prashant Cherukuri as Chief Information Officer (CIO). Cherukuri leads Qualfon’s information technology and computer systems that support enterprise goals. As CIO, he focuses on IT services and operations overseeing compliance, applications, and analysis.
Photo at Right: Prashant Cherukuri, CIO
Cherukuri brings over 20 years of experience leading IT initiatives and supporting growth in the BPO industry. He is a highly motivated and success-driven information technology executive with an exceptional record of driving new heights in productivity, profits, and customer satisfaction.
“We are very pleased and proud to welcome Prashant to the Qualfon family,” said Mike Marrow, CEO, Qualfon. “Prashant is a well-balanced executive capable of creating and delivering a realistic and cost-effective technical vision for Qualfon’s future. Plus, he has a genuine interest in customer satisfaction that will help guide our success for years to come.”
Cherukuri possesses extensive expertise in global IT operations, applications, and infrastructures. His specialties include cloud and SaaS deployment and operations, enterprise architecture, application development, business intelligence, big data and predictive analytics, hybrid onshore/offshore technology delivery, call center technologies and global IT operations, as well as M&A integration. He is a hands-on leader capable of effectively bridging the gap between technology and operations, and he has excelled in partnering with business leaders to design cost-effective technical solutions with a clear return on investment.
Qualfon is a mission-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.