Qualfon Hiring and Training Hundreds to Support Medicare Part D Open Enrollment

July 11, 2016

Johnstown PA Ops Floor 1Qualfon, a business process outsourcing (BPO) company that acquired InterMedi@ Marketing Solutions (InterMedi@) earlier this year, is growing and has employment opportunities in Johnstown, PA, West Chester, PA and Orangeburg, SC.  InterMedi@ is now known as Qualfon and the company is seeking hundreds of people to help health insurance companies serve customers during the upcoming open enrollment period.

InterMedi@ has supported Medicare Part D and the Affordable Care Act (ACA) since its inception,  and Qualfon is continuing InterMedi@’s legacy to expand its staff of licensed and unlicensed agents by several hundred in order to support healthcare clients during the peak season of open enrollment.

Starting immediately, Qualfon is hiring contact center representatives across three of its locations in West Chester, PA; Johnstown, PA; and Orangeburg, SC to handle in-bound customer call and online chat queries related to health insurance. The company is looking for licensed health insurance agents, as well as qualified candidates who are interested in acquiring a health insurance license to serve as call and online chat agents within its centers.

Qualfon will pay for all training and licensing costs for those who are hired and pass the insurance exam. This position is an ideal opportunity for anyone looking to enter the health insurance industry, a field expected to grow rapidly through 2020. Training classes for all hired applicants will take place starting in July and will continue through September of 2016. Non-licensed agents will also be added to support this initiative. Interested candidates can visit www.Qualfon.com/Careers.

“Together Qualfon and InterMedi@ are a stronger organization serving a large number of healthcare clients that are the backbone of our company. With the 2016 open enrollment period approaching, we’re entering our next phase of growth and looking for people who are interested in joining a company that cares. Qualfon’s mission to be the best BPO and make peoples’ lives better means we invest in every employee, family, and community. We care for our employees who take care of our healthcare clients and their customers,” said Patricia “Pat” Elkins, VP of Operations, Qualfon. “Come join the Qualfon family!”

Once hired and trained, contact center agents would be responsible for receiving in-bound calls and online queries to help consumers navigate their healthcare options and assist with plan descriptions, benefits, rate information, and enrollment processing.

Qualfon is currently accepting applications for its contact center health insurance agents. All interested candidates can visit www.Qualfon.com/Careers.

About the Acquisition

On February 1st, 2016, Qualfon announced the acquisition of InterMedia Marketing, LLC, also known as InterMedi@ Marketing Solutions (InterMedi@), a customer contact management solutions company that over the last 32 years has built an excellent reputation for top performance in the healthcare, travel and hospitality, and financial services industries. InterMedi@ had three contact centers across Pennsylvania and South Carolina, and the company now operates as a fully integrated part of Qualfon.
Read the complete acquisition press release.

About Qualfon

Qualfon is a mission-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.