Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced that CEO Mike Marrow was a featured speaker at the Caribbean Investment Summit in Miami, Florida on May 13th. Marrow addressed an audience of roughly 100 and shared Qualfon’s experience in investing and operating contact centers in the South American country of Guyana.
Qualfon has a 10-year history of success in Guyana and is building one of the world’s largest contact center campuses in the capital city of Georgetown. In fact, Qualfon’s investments in Guyana recently earned Qualfon the 2016 Nexus Illuminate Company of the Year award. At the summit, Qualfon Guyana was featured as a case study from which other investors could learn. Marrow shared insights as well as his thoughts and tips for enhancing the overall Caribbean investment climate.
Hosted by The Caribbean Export Development Agency (Caribbean Export) and the Caribbean Association of Investment Promotion Agency (CAIPA), the Investment Summit provides a window into the region’s diverse opportunities for investment, and aims to attract potential investors with a focus on BPO, niche tourism, and renewable energy. The event also featured a Regional Policy Dialogue that united local ministers of investment to discuss and agree on ways to collaborate and enhance the attraction for financial ventures. Learn more about the event at the official webpage Caribbean Investment Summit.
Marrow’s participation marks a continued relationship between Qualfon and the two organizations behind the Investment Summit. In October 2015, Marrow was a featured speaker during an online event, Growing the Caribbean BPO Sector, sponsored by CAIPA and the Caribbean Export. Additionally, CAIPA presented Qualfon with the Foreign Investor of the Year Award in 2013.
Qualfon is a mission-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.