Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, received the 2016 Nexus Illuminate Company of the Year award from Nearshore Americas, a leading business media and research organization. The award was presented to Qualfon on May 11th during a special ceremony at the Nexus 2016 conference in San Francisco.
The Company of the Year award distinguishes organizations for remarkable achievements that foster the expansion of nearshore technology and business services. Qualfon was specifically recognized for its investments that have championed the BPO industry in the South American country of Guyana, for its 10-acre “green” contact center campus that created roughly 500 jobs this year in the capital city of Georgetown, and for the 31,000+ hours of service Qualfon employees provided to the local community in 2015. Officials from GO-Invest, Guyana’s investment promotion and liaison agency, made the nomination.
Photo (left to right): Kirk Laughlin, Managing Director of Nearshore Americas, and Doug Hoffschwelle, Chief Sales and Marketing Officer at Qualfon
“Congratulations to Qualfon for this honorable award,” said Owen Verway, CEO, GO-Invest. “We nominated Qualfon for the positive impact they have made on our community, our economy, and our people. Qualfon’s dedication to its company mission—to making people’s lives better across Georgetown and Guyana—and not just bottom-line business is what brought us to this nomination. We look forward to many more years of partnership together.”
“Our mission is to be the best BPO. Make people’s lives better. That mission is our starting point and our bottom line. This award is an affirmation of our mission, and we are extremely thankful for it,” said Doug Hoffschwelle, Chief Sales and Marketing Officer at Qualfon, as he accepted the award on behalf of the company.
“This is an amazing and humbling honor,” said John Yanez, COO at Qualfon. “This award recognizes our company, but behind Qualfon stands a wide network of remarkable people who are working together to be a force behind our mission. We owe this award to the people of Qualfon, to the people of Guyana, and to the strength of our partners in Guyana who are so dedicated to building the future our industry.”
About the Nexus Illuminate Awards
The Nexus Illuminate Awards are designed to showcase the truly remarkable achievements of leading professionals and organizations fostering the expansion of Nearshore technology and business services. The awards debuted at Nexus 2016, the premiere conference for the Nearshore services community that took place in San Francisco May 11-12. The awards program was created by Nearshore Americas, a leading business media and research organization. Get more information on the Nexus Illuminate Awards 2016.
Qualfon is a mission-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.