Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced the appointment of Jamil Ahmad as Site Director to lead the company’s contact center in Harlingen, Texas. As site director, Ahmad will direct and oversee all operations and administrative activities with the support of functional managers locally and at the corporate level.
Ahmad is a contact center professional with over 13 years of leadership and developmental practice including nine years of contact center and account management experience overseeing multi-million-dollar operations and budgets. He has years of leadership and development experience designing and facilitating training material for all levels of a Fortune 200 company and has been successful in overseeing large contact center operations with over 700 employees, 10 operation managers, and 45 supervisors.
“Jamil joined Qualfon in September 2014 at the Fort Collins site, and during his tenure he has demonstrated his talents and applied his considerable experience in the industry to develop and improve our operational excellence. We are confident in Jamil’s ability and eager to have him lead our operations in Harlingen, handling new growth and ensuring our continued innovation and success,” said Andrew Reynolds, V.P. and G.M. of Qualfon USA.
Prior to joining Qualfon, Ahmad worked for Dish Network succeeding through the ranks as Operations Supervisor, Sales and Retention Trainer, and Sr. Operations Manager. He brings a long list of achievements and expertise to Qualfon, including revamping policies, procedures, and enhancing the overall work environment including morale, as well as KPI improvement strategies that deliver on client needs. Ahmad is also working toward a Bachelor’s Degree in Business at Independence University and expects to graduate in March 2017.
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.