Qualfon and Other BPOs Recognized for Dumaguete’s Ranking in Tholons Top 100 Outsourcing Destinations for 2016

March 21, 2016

Qualfon and Telecommunications Company Expand Relationship, Creating 400 New Jobs in Dumaguete, PhilippinesQualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, alongside other prominent BPO companies, received recognition from the Negros Oriental Chamber of Commerce and Industry (NOCCI) for contributions to the BPO industry, which are seen as major contributors in helping the city of Dumaguete, Philippines achieve its first ranking in Tholons Top 100 Outsourcing Destinations. As a new entrant on the list, the city of Dumaguete is currently ranked #93 and had never been recognized by Tholons International in this capacity until this year. Qualfon is mentioned in Tholons’ executive report as one of the three “largest BPO providers in Dumaguete.”

“The BPO industry [in Dumaguete] has grown from only 150 call center agents in 2005 to over 9,000 agents now employed by Teletech, SPi Global, Student Universe, and Qualfon,” said Ed Du, President of NOCCI, as reported by the Visayan Daily Star newspaper. “After five years of continuous non-stop collaboration between the local government of Dumaguete and various national government agencies, business, academe and the ICT sector, it has finally made it to the Top 100 outsourcing destinations in the world, beating much bigger cities like Metro Clark, Baguio, and even Dubai,” he said.

“Qualfon is honored to be mentioned in Tholons Top 100 Outsourcing Destinations report, and we appreciate the NOCCI for recognizing Qualfon as an important player in the growth of the local BPO industry,” said Steve Brown, Vice President and General Manager of Qualfon Philippines. “Dumaguete offers high-quality talent backed by outstanding IT infrastructure, and Qualfon’s programs have been recognized by our clients for excellence in service and customer experience. We’re eager and committed to building on the success we have experienced in this learning center of the South.”

Some of Dumaguete’s outsourcing advantages include:

  • High quality human resource talent available locally
  • Lower cost of living when compared to Manila and Cebu
  • Sustainable talent pipeline supported by several universities
  • A diverse portfolio of outsourced services available
  • Reliability of the local IT infrastructure
  • Relative proximity to Cebu City

Tholons is a strategic advisory firm for global outsourcing research and publishes the Top 100 Outsourcing Destinations list every year. Read the Tholons Top 100 list and executive report.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.