Qualfon Dumaguete Builds Values-Based Leaders through Culture of Giving

March 7, 2016

Qualfon Dumaguete supports Mangganay Elementary 2Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its Mission Office in Dumaguete, Philippines are emphasizing the importance of giving to others as a key value in its Supervisor Readiness training program. In February, Supervisor Readiness trainees were encouraged to volunteer in a Give@Work activity that supported hundreds of students at Mangganay Elementary School in Bais, Negros Oriental. Their participation in future philanthropic activities is encouraged and seen as vital to building a team of values-based leaders.

Qualfon Dumaguete supports Mangganay Elementary 3“One of the most important characteristics of a successful leader is serving others and lifting up the people around them,” said Myelin Fe Estepa, Mission Office Sr. Manager at Qualfon Dumaguete. “The Qualfon Mission Office in Dumaguete believes it can help our future leaders exercise their ability and confidence in devoting themselves to the needs of others, not just inside the office but also in the larger community.”

The Mission Office Give@Work immersion visit to Mangganay Elementary School was an opportunity to instill a culture of giving within its leadership trainees. More than 18 trainees supported the school by:

  • Distributing 353 school supplies kits to all students (grades K-6)
  • Giving 80 book bags and educational games to students in kindergarten and 1st grade
  • Donating two computers to the school
  • Feeding the students
Qualfon Dumaguete supports Mangganay Elementary 1

Future leaders of Qualfon Dumaguete supported more than 350 students at Mangganay Elementary, Philippines

Many of the 353 students at Mangganay are at risk for dropping out due to poverty and due to the pressure to stay at home and help with family farms. Qualfon volunteers focus on supplementing student needs and getting the children engaged in the importance of education and student life.

“When we offer Qualfon employees a chance to reach out to others and do something personal for children, we are establishing a foundation of humility, compassion, and empathy in our leaders. Those traits create values-based leaders and transfer well into the workspace, building environments where people can trust one another, communicate openly, and respect each other as they work together to address weaknesses and overcome business challenges,” added Estepa.

“Values-based leadership” is a key term at the core of Qualfon’s leadership training approach. In January 2016, Qualfon leaders around the world were trained in what it takes to be a values-based leader. Dr. Susan Smith Kuczmarski, leadership expert and acclaimed author, shared her knowledge and research during the Qualfon Leadership Summit. This effort to immerse Dumaguete leadership trainees into the Mission Office volunteer program is a direct output of the Kuczmarski training.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.