Connecting to the Heart the Agent: Qualfon CEO to Share Employee Loyalty Expertise at Frost & Sullivan Customer Contact West Event

September 28, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, will explore best practices in employee loyalty during a fireside chat session at this year’s 11th Annual Customer Contact West, 2015: A Frost & Sullivan Executive MindXchange, October 18-21 in San Diego, California.Frost Sullivan slide2

“A lack of employee engagement is often to blame for the high agent attrition rates that can be found in contact centers all around the world,” said Mike Marrow, CEO, Qualfon. “In this session, we will discuss techniques that can help companies connect to the heart of their employees and boost both loyalty and performance. Qualfon is leading the contact center industry in employee loyalty and tenure, and we are happy to share some of the lessons we have learned.”

Mr. Marrow will co-facilitate the session, Connecting to the Heart of the Agent to Instill Loyalty, and guide a discussion with business leaders to identify practices that boost employee engagement and retention. Key take-aways include:

  • Insight on the importance of beginning with the heart of the employee—not the company
  • Techniques for designing loyalty programs that support people’s personal lives, including their family, friends, community, and spirituality
  • A guide to creating a shared purpose between your people and your company that resonates with agents
  • Critical factors that shape successful loyalty strategies and help win people’s hearts

Additional members of the Qualfon team will attend the event to build relationships and exchange ideas. At the exhibit hall, Qualfon will share thought leadership in employee loyalty and also in supervisor training best practices.

Participants can save $500 off registration by using Qualfon’s preferred pricing code: q500

Learn more about the Frost & Sullivan event and register at

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.