Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its Mission Office created a “Future in a Shoebox” educational drive to gather 225 shoeboxes filled with school supplies for special-needs students at the Zapatera Elementary School in Cebu, Philippines. Thanks to the kindhearted employees in Cebu, Qualfon exceeded its goal by 25 shoeboxes and touched the lives of 250 students in need.
“The name ‘Future in a Shoebox’ comes from how we wrap each shoebox filled with supplies and then give them to children as a gift of hope for their future through education,” said Noel Maralit, Site Director, Qualfon Cebu. The school supplies collection campaign was organized and supported by Qualfon’s Give@Work program, which promotes a culture of education and paying it forward.
To support the program, Qualfon invited its employees to donate shoeboxes, school supplies, or a combination of both to help the Mission Office achieve its goal, and the response was very positive. “While we received a lot of supplies from employees who have children, we also received many donations from employees who have no children as well. So you can see how this community need touches the hearts of everyone,” said Robie Mae Padilla, Mission Office Facilitator, Qualfon Cebu.
In addition to providing supplies, employees also donated their time and fundraising skills. “Many employees helped with gift wrapping all of the shoeboxes. We couldn’t have done 250 shoeboxes without them,” said Mary Kristine Sejano, Mission Office Facilitator, Qualfon Cebu. “We also had a lot of employees volunteer to help us raise funds and participate in the distribution of the shoeboxes to the children. To all of those helpers, we extend a big thank you!”
Qualfon’s mission is to: “Be the Best BPO. Make People’s Lives Better.” As such, Qualfon’s Mission Office documents the company’s ability to make a positive impact on people’s lives, tracking volunteer hours donated and publishing the information in the monthly newsletter. “I am so thankful to work for a company that makes people, families, and the community a priority. At Qualfon, employees actually live the mission and values,” added Ker Almeda, Quality Assurance Coordinator, Qualfon Cebu.
Since education is such an important factor in making people’s lives better, the Qualfon Mission Office extended the educational drive and its benefits to Lahug Elementary School, Barrio Luz Elementary School, and Sawang Calero Elementary School; the Badjao Community; one of the indigenous tribes in the Philippines; and also to some of Qualfon’s service personnel, such as security guards and janitors. To date, the Qualfon Cebu Mission Office has helped 632 people.
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.