Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today the appointment of David Bruce Jackson, Sr. as Site Director in both of its contact centers in Dumaguete, Philippines. Jackson will oversee all operational programs and activities at Qualfon Dumaguete I and II.
Jackson has 20+ years of leadership experience, including 11 years in the BPO industry, and he has been managing contact centers in the Philippines for the past nine years for eTelecare, VXI Global Solutions, and Serco Global Solutions, where he spent the previous two years as V.P. and Philippines Country Head. Working for companies in the financial services, telecommunications, and travel and hospitality industries, Jackson brings a wealth of operational expertise to Qualfon, which has been providing services in Dumaguete since 2010.
“David is a great addition to the Qualfon family, and we are excited to welcome him to our company,” said Steve Brown, V.P. and G.M. of Qualfon Philippines. “Both his experience in the industry and his dedication to members of his community complement Qualfon’s mission to be the best BPO and make people’s lives better. David has a wide array of capabilities and skills, and we are fortunate to have him on our team.”
Part of Jackson’s varied experience includes his role with Citigroup, where he served four years as the V.P. of Customer Service, Real Estate Division. He also spent four years at MCI leading the sales and customer service departments. With a history of client accounts spanning American Express, Barclays (UK), XOOM, AT&T, Vonage, DirecTV, Google, and Hilton Worldwide, Jackson is recognized for his vast skillset.
When he is not in the office, Jackson enjoys practicing basketball and football with his three sons, and he is an avid cook. He also spends his spare time serving the local community and frequently volunteers to help the indigent populations.
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.