Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today the appointment of Matthew Carleton as Site Director in Liberty Lake, Washington. Carleton will oversee all operational programs and activities at Qualfon’s Liberty Lake site—one of three Qualfon contact centers in the Spokane Valley Corridor.
In the industry for over 18 years, Carleton has extensive experience in contact center sales, customer service, and facility management. His approach to business includes a focus on servant leadership, leadership training, and teambuilding. Having been previously employed at Qualfon for 14 years, Carleton has strong relationships with many employees and understands the Spokane Valley culture, both of which have contributed to a smooth transition into his new role at Qualfon.
“We are excited to welcome Matt back to the Qualfon family,” said Andy Reynolds, Vice President and GM of Qualfon USA. “He returns to us during a period of growth, so his teambuilding skills and focus on leadership training are instrumental to our success as we fill new management positions in Liberty Lake.”
Passionate about civil rights, social action, and providing humanitarian assistance for natural disaster victims, Carleton’s personal interests align with Qualfon’s mission to “Be the best BPO. Make people’s lives better.” He also volunteers for charitable activities, preserving the environment, helping underprivileged children, and protecting animals.
Carleton is a 12-year veteran of the Armed Forces, and he holds a bachelor’s degree in General Management from Central Missouri University and an associate’s degree in Accounting from The College of Southern Idaho.
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.