Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, will share its experience and expertise in employee engagement as it leads a roundtable discussion at this year’s 11th Annual Customer Contact East, 2015: A Frost & Sullivan Executive MindXchange event on April 12-15 in Ponte Vedra Beach, Florida.
“As a BPO company that achieves employee retention and tenure rates that are two times higher than the industry average, Qualfon has developed proven engagement strategies that can be applied to any organization. We’re excited to share our knowledge on how to support employees’ personal purpose in life while also instilling a continuous sense of corporate mission, right down to the entry-level and frontline staff,” said John Yanez, COO at Qualfon.
John Yanez and Qualfon CEO, Mike Marrow, will facilitate Qualfon’s roundtable session, Increasing Employee Engagement: A Purpose-Driven Loyalty Strategy, and will guide the discovery process which is designed to identify powerful loyalty strategies and help companies connect with employees in ways that increase both engagement and tenure.
Key takeaways from the roundtable session include:
- Engagement drivers that impact employees at work and beyond
- Approaches that start with the employee in mind—rather than the company
- Best practices for designing programs that serve people and their purpose in life
- Ways to create a shared purpose between employees and companies
- Tips for triggering loyalty in centers of excellence
Additional employee engagement experts from Qualfon’s executive team will attend the event to build relationships, exchange ideas and share best practices for the outsourcing industry. At the exhibit hall, Qualfon will also distribute a white paper on how to increase employee retention in the contact center environment.
Participants can save $500 off registration by using Qualfon’s preferred pricing code: q500
Learn more about the Frost & Sullivan event and register at http://www.frost.com/ccs
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.