Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, was publicly commended and congratulated by Guyana’s head of state, President Donald Ramotar, and the Minister of Finance, Ashni Singh, for Qualfon’s confidence and investments in the South American country of Guyana. The congratulatory message was made during a grand opening ceremony and ribbon-cutting event held last week to open the doors of Qualfon’s new contact center campus in the capital city of Georgetown. President Ramotar and Minister Singh were distinguished speakers during the event and noted the confidence, faith, and belief that Qualfon has displayed in Guyana as “more than immense.”
“I would like to congratulate Qualfon for the purposeful way they have gone about their business to achieve—in a short period of time—what we are seeing here now,” said President Ramotar as he addressed the audience. “Congratulations on this milestone and this important step that you have taken. When completed, this will probably be one of the largest such facilities in the world, and I want to commend Qualfon on the work they are doing and for making Guyana the place that will have the largest such facility in the world. Congratulations and thank you.” Watch the grand opening ceremony video.
Since 2005, Qualfon has been operating contact centers in Guyana, and the new 10-acre contact center campus marks Qualfon’s most significant financial investment in the country to date. When completed, it will be one of the largest “green” contact center campuses in the world, bringing roughly 6,000 new jobs to the region. Learn more about the new Qualfon contact center campus.
A Testament to Guyana’s Government and People
The fact that Qualfon selected Guyana for its operations and has spent the past ten years building the BPO industry is a testament to the Guyanese government’s philosophy and support for BPO, the President stated during the ceremony. “It is the belief that the most important factor for development is the quality of people that we have,” said President Ramotar.
Qualfon’s confidence and significant investments in Guyana indeed stem from the country’s people, whose unique characteristics help Qualfon offer high-quality services at a lower cost. Qualfon executives stated that Guyana has an enormous potential to become the contact center capital of South America because it is the only nation in the region in which English is the first language and services come with a cost structure competitive with India and the Philippines.
But executives also credit their vote of confidence to the local government and its commitments to the BPO industry, which have helped Qualfon and its clients justify additional investments and operational expansion. President Ramotar reiterated these commitments during the grand opening event and said his administration is working on creating a highly educated workforce that is “second to none” in order to assure investors that world-class service is available for their companies. Guyana has one of the highest literacy rates among all nearshore countries, and the government is working on programs to further enhance its workforce by offering all citizens a free secondary education and by putting a laptop in every home, which will promote learning and technology use.
Analysts Show Confidence Too, Calling Guyana a “Special Place for Investors”
During the ceremony, Founder and Managing Director of Nearshore Americas, Kirk Laughlin, endorsed Qualfon and Guyana for building and leading the local BPO industry. Laughlin noted that Guyana is a “special place for investors,” adding that investors are coming and seeing incredible opportunities in Guyana, which has the right infrastructure in place along with associates that stand ready to “enact the dream and make it come alive.”
“What is impressive about the commitment of Qualfon is that it is enabling a new generation of young people to become globally fluent. Those people can take the fluency and do amazing things. They can start their own businesses or rise to senior level positions in Qualfon, putting them in touch with a global ICT industry that is growing very fast and changing quickly,” Laughlin said. “There is something very special here, and this is what is really powerful about the prospect of the BPO industry in which outsiders like me observe the specialness, the unique features [native-English services at globally competitive prices] that even people in the country don’t fully recognize.”
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.