Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, announced today that its employees and management teams in Guyana have partnered with Habitat for Humanity to rebuild a house devastated by fire and to make a difference in the life of a local member of the Georgetown community.
Just weeks after a local Georgetown woman had miraculously survived life-threatening injuries that were the result of domestic violence, her house was destroyed by an electrical fire. Although the woman and her eight-year-old daughter were not at home at the time of the blaze and no one was injured, the close timing of these two events left the family stunned with grief and in need of a helping hand.
This tragedy caught the attention of Qualfon and Habitat for Humanity, and both organizations quickly committed to assisting the homeowner. In July, Habitat for Humanity worked with Qualfon’s Mission Office to give a presentation to appeal to Qualfon employees on behalf of the family and, as a result, help has been pouring in.
“The response and generosity from Qualfon has been overwhelming,” said Yvonne Alexis Harry, Mission Office Coordinator in Guyana, who explained how everyone rallied to the family’s aid. “Tragedy kept striking in this young woman’s life, and Qualfon is known for its company mission to make people’s lives better, which includes people in the community—not just Qualfon employees. Thanks to these donations, not only were materials purchased for building the new home, but enough money was raised to purchase some household items as well.”
In early September, Habitat for Humanity volunteers, including employees from Qualfon’s Guyana operations, started the building process. The homeowner and her daughter took possession of their new home in late October. The combined efforts of Qualfon and Habitat for Humanity were so successful that the two organizations have signed a partnership agreement to help each other achieve their mutual goal of making peoples’ lives better.
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.