Qualfon, a leading business process outsourcing (BPO) and call center service provider, announced the appointment of Armando Rene Sanchez as Site Director to lead they company’s contact center and back-office operations in Mexico City, Mexico.
Armando has more than 15 years of BPO experience in Latin America, managing contact center operations in AAA companies like Grupo Carso (Telmex), Sam´s Club – Wal Mart, GMLink, MVS Group, Farmacos Especializados (the largest drugstore retailer in Mexico) and Atento Mexico. He has a vast experience in operations, customer satisfaction, client management, and non-voice communication channels including social media, SMS text, email, and online chat. He is a registered auditor in the Institute of Mexican Teleservices (IMT), the Mexican agency for the BPO industry. Armando holds a bachelor’s degree in telecommunications engineering from National Autonomous University of Mexico (UNAM), the largest University in Mexico.
As site director, Armando will direct and oversee all operations and administrative activities with the support of functional managers both locally and at the corporate level. He reports directly to Alejandra Romero, Executive V.P. of Qualfon Latin American and Global Solutions. “We are pleased to welcome Armando to the Qualfon family,” said Romero. “He is extremely talented and has considerable experience in our industry that will be critical in both helping Qualfon handle new growth and in ensuring our continued innovation and success.”
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,000 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.