Qualfon, a leading business process outsourcing (BPO) and call center service provider, has entered into a partnership with the University of San Jose-Recoletos (USJR) in Cebu, Philippines to provide employees the opportunity to learn and obtain educational credits for their work experiences in the BPO industry. Top Qualfon officials and approximately 30 people were present at the contract signing ceremony on March 18, 2014.
“This partnership will provide opportunities for employees at Qualfon’s Cebu contact center (especially those who are undergraduates) to continue their education while working for the company,” said Joslyn Canon, Sr. Manager for the Mission Office, Qualfon Cebu. “Currently, we have a large percentage of employees who are not yet bachelor degree holders. Some of them stopped in their second year of college, and we want to give them opportunities of continuous growth and continuous learning.”
The memorandum of agreement makes USJR a partner of Qualfon University, which provides a variety of training and educational courses for Qualfon employees. The partnership will further enable Qualfon University to enhance employees’ knowledge and talents in order to create a ladder of career opportunities and ultimately ‘make people’s lives better,’ which is part of the Qualfon company mission. “Here at Qualfon, our employees can work and study at the same time,” Canon said.
This is particularly helpful considering USJR offers Qualfon employees the chance to trade their work experience for college credit. Under the Expanded Tertiary Education Equivalency and Accreditation Program (ETEEAP), USJR recognizes and provides credit for knowledge, skills, and prior learning from relevant work experiences. Roughly 30 different USJR degrees fall under the ETEEAP category, through which students can receive a bachelor’s degree in science, the arts, or education.
“As far as we know, Qualfon is the first BPO company in the Philippines to have formally entered into this kind of agreement with a university,” added Canon. Qualfon is leading the way in other parts of the world too. The USJR partnership announcement comes on the heels of a similar agreement that Qualfon established in late January for its employees in South America. In Georgetown, Guyana, Qualfon officials signed an affiliate agreement with the University of Guyana to offer online classes, career training programs, and professional development mentoring.
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,000 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.