Qualfon, a leading global business process outsourcing (BPO) and call center service provider, announced today that it launched two services for a major internet search company. Qualfon’s Mexico City location is providing customer acquisition and on-boarding services on behalf of the search company. These services support businesses in the Mexico region, and the search company intends to expand the program over time.
Qualfon is experiencing rapid client growth in Latin America. Over the past few months, Qualfon has announced three other new business opportunities in its Mexico City location. “This win endorses our belief in Mexico’s re-emergence as a great market for BPO services, and Qualfon’s other recent new partnerships reconfirm our ability to be a competitive market player in the Latin American region,” said Bob Dechant, Qualfon’s Chief Sales and Marketing Officer.
Qualfon’s new services directly support small- and medium-sized businesses (SMB) and further expand its portfolio of work. “This partnership is significant because we’re diversifying beyond basic consumer work and providing SMB customers with consultative services including marketing campaign management,” said Dechant. “This proves our wide variety of capabilities and serves as evidence of Qualfon’s maturity in the Latin American BPO market.”
The search company selected Qualfon because of its differentiated business model. Qualfon focuses on its mission to be the best BPO and make people’s lives better. As a direct result, the company achieves employee tenure rates two times higher than the industry average, which ultimately provide clients with high-performing and cost-effective solutions.
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.