Qualfon, a leading global business process outsourcing (BPO) provider, held a groundbreaking ceremony today to celebrate the start of construction on one of the largest contact center campuses in the world. This new state-of-the-art, multi-building campus will expand Qualfon’s capacity in Guyana and bring an estimated 6,000 new jobs over the next five years. Guyana is a former British colony and a native-English-speaking country located on the Northern coast of South America.
Qualfon is making a major investment in Guyana, because it is a country that is well suited to serve the contact center industry. “Qualfon’s largest market is serving customers in the United States, and Guyana understands Americans. They speak the same native-English language and watch the same TV. In addition, they have a diverse and welcoming culture that is unique in the world,” said Mike Marrow, Qualfon CEO. “That’s why we have decided to heavily invest in Guyana and build one of the largest contact center campuses in the world.”
The multi-building facility will be built at East Bank Demerara, near the National Stadium, top hotels and Georgetown’s newest mall. It will accommodate 3,500 seats. In addition to the initial contact center, construction plans include an administration building as well as a second operations center.
Qualfon contracted with FRE Resources to build the campus, which will feature:
- Solar power panels and “green” building materials
- An indoor/outdoor cafeteria
- An interfaith chapel
- An onsite waste water treatment facility
- Back-up generators
- A water pond and landscaping
- Parking and designated pick-up and drop-off areas
Qualfon has been operating in Georgetown since 2005 and is the largest private employer in the country of Guyana. Qualfon provides award-winning services to clients and their customers with the average employee tenure of 28.8 months and an average monthly attrition rate of 5.45% in its facilities in Guyana. “Guyana provides one of the most compelling offers in the BPO industry. With its competitive prices and native-English language, as well as Qualfon’s low attrition rates, Guyana is a great alternative to India and a strong complement to the Philippines,” said Bob Dechant, Chief Sales and Marketing Officer at Qualfon. “Qualfon’s investment in a new 3,500-seat contact center campus represents a concrete sign that Guyana is a premier new location for the industry and that Qualfon believes in the future of Guyana.”
“Qualfon is proud to be investing in the future of Guyana and bringing customer service, sales, technical support, and related management jobs to the local communities,” said Marrow. “Guyana is the ideal location for our business due to the country’s U.S. and Latin American proximity, native-English-speaking population, high-caliber workforce, and its dedication to building economic strength through more industry diversification. Our expansion here is due in large part to the support we have received from the Guyanese Government and the Go-Invest organization. These partnerships have helped us justify further expanding our presence.”
“The Government of Guyana recognizes and appreciates the work being done by Qualfon in providing jobs for hundreds of our people,” said Donald Ramotar, President of Guyana.
“We have found this company to be a significant and reliable partner,” said his Excellency.
“We see our joint efforts are helping to create new industries and providing greater services based on the new Information & Communication Technologies. This augurs well for the future,” said his Excellency.
Qualfon is a global provider of call center, back-office, and business process outsourcing (BPO) services. Since 1996, Qualfon has delivered a strategic advantage for billion-dollar companies around the world. Today, we have 10,000 employees across six countries, including the Philippines, Guyana, Mexico, Costa Rica, the U.S.A, and China. Our mission is to “be the best BPO and make people’s lives better.” Qualfon invests in employees, their families, and our communities. As a result, Qualfon achieves employee tenure rates two times higher than the industry average. Leading the BPO industry in employee tenure is the secret to our high-quality services and disruptive pricing.