Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, dedicated a day of volunteerism at the San Judas Tadeo Shelter in Mexico City. More than 20 employees from Qualfon’s Mexico City location volunteered to clean the shelter and spread some cheer among the 60 residents there. San Judas Tadeo provides basic needs to the elderly and those who have been abandoned by their families or cannot support themselves.
While Qualfon volunteers mopped, dusted, and deep cleaned bathrooms, bedrooms, and community spaces within the shelter, other employees put their skills to good use. For instance, Dolores Torres, Qualfon’s Foundation International Director, offered free haircuts for the residents. Other volunteers such as Alejandra Romero, Qualfon’s Corporate Operations Officer, organized games and offered friendship through conversation and healthy snacks.
“Qualfon’s mission is to make people’s lives better, and this project achieved that by brightening the homes and lives of our community members at San Judas Tadeo,” said Manuel Marquez, Manager at Qualfon’s Mexico City contact center. But the volunteers also benefitted from these efforts. “The residents of San Judas Tadeo have unique life experiences and valuable lessons to share, and we spent time with them to hear their stories. At the end of the day, volunteers had a great experience and learned some incredible life lessons at the same time,” said Marquez.
This shared sense of value is exactly what Qualfon and its mission seeks. “The purpose of Qualfon is not only to take care of our clients and their customers, but also to make the lives of people better both inside and outside our organization,” said Roberto Sanchez Mejorada, Chief Mission Officer at Qualfon.
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com