Dumaguete, Philippines – August 6, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, launched a Worksite Chaplains program to make experienced chaplains and their services available to all employees at the Dumaguete contact center location.
The free Worksite Chaplains program puts interfaith chaplains with three to five years of work experience inside Qualfon’s contact center and provides nearly 3,000 employees access to counseling, support, mentoring, and professional advice. Worksite Chaplains perfectly understand Qualfon´s mission, values, and the nature of contact center work.
These individuals speak in confidence with employees to offer:
- In-Person 24x7x365 Crisis Care
- Worksite-Based Assistance
- Addictions Support
- Bereavement Care & Funerals
- Marriage Preparation
- Stress Reduction Strategies
- Suicide Intervention
- Hospital and Prison Visitations
- Specialized Referrals
- Customized Workshops
- Permission-Based Spiritual Care
- Life Coaching and Prayer Support
The Worksite Chaplains program is focused on these principles:
- Person-Based: Developing the intelligence, will, and capacity to love every individual
- Integral: Approaching human beings holistically—mind, body, and spirit
- Balanced: Promoting a balanced life—work, family, and community
- Inclusive: Enhancing diversity and unity
- Interfaith: Based on shared values from religions around the world, ecumenism, and inter-religious dialogue
“As far as we know, this program is unique in the Philippines and is the first of its kind in Dumaguete,” said Roberto Sanchez, Qualfon’s Chief Mission Officer. “We are confident that chaplaincy services will bring great benefits to our employees and their families and will support our strategic approach to enrich the lives of our people and build a more caring, productive, and successful company.”
As a company, Qualfon accepts the fact that life at every level of the organization comes with personal challenges and times of crisis that can be distracting at work. “With the support of these highly trained professionals, Qualfon is investing in the well-being of its people. Following the direction of our company mission, we’re working to create a total workplace—where employees can pursue their career goals and also gain access to the tools and support systems they need to overcome personal challenges and live better lives,” said Sanchez.
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com