Mexico City, Mexico – July 15, 2013 – Qualfon, a leading global business process outsourcing (BPO) provider, announced today that it will expand its growth in the financial services industry with a new banking client. A Mexico-based bank awarded Qualfon a contract to provide survey services from its Mexico City location.
Qualfon’s new client is a holding company headquartered in Mexico with a 20-year history in the market. Qualfon was selected because of its Latin American expertise, high-performance operations in Mexico City, and also because the company mission and values align with that of the bank. Both Qualfon and the bank are focused on improving the quality of life for individuals, families, and communities.
“We are delighted about this opportunity to work with a company that is rooted in the same foundation we are—making people’s lives better,” said Alejandra Romero, Qualfon’s Chief Operations Officer. “This new relationship expands our Mexico operations and our portfolio of financial services clients, but it also multiplies our ability to give back to the local Mexican communities. This is a win all the way around.”
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com