Mexico City, Mexico – July 3, 2013 – Qualfon, a leading global business process outsourcing (BPO) provider with proven LATAM contact center experience, launched a new client program in its Mexico City center. Qualfon is providing full lifecycle customer support services primarily in Spanish and English for a large multinational client who recently expanded services to Mexico.
“Qualfon has a long history in Latin America dating back to 1996. We understand the market, and our Mexico City customer service delivery center offers large multinational companies an excellent hub to serve customer growth in Latin America,” said Bob Dechant, Qualfon’s Chief Sales and Marketing Officer. “Mexico City delivers access to a very skilled workforce that other cities in the region can’t provide. In addition, when compared to other locations, Mexico City is an extremely safe environment with favorable labor laws that make it an ideal market to service U.S.-based multinationals.”
The new customer support program is operating out of Qualfon’s Mexico City center, which is strategically positioned for contact center success. It is located in the Tizapan San Ángel area, an upscale community that has easy access to major transportation routes. Just one-half mile from Mexico’s largest university (National Autonomous University of Mexico with more than 300,000 students) and minutes from five other universities, this location provides a large, highly skilled workforce.
Qualfon’s Mexico City facility is a new center that accommodates 600 contact center employees. The premier office building has high-end design and furnishings, natural lighting, state-of-the-art technology, 24/7 security, a parking garage, and a roof-top garden for employees. “Our facility is definitely an advantage for recruiting high-performing employees, and our values-centered people approach enables us to maintain an employee retention rate double that of other call centers in the region,” said Manuel Márquez, Call Center Manager for Qualfon Mexico City.
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com