Cebu, Philippines – June 27, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, celebrated its 7th anniversary in Cebu with a Zumbathon and festivities stretching for the entire month of June. Other employee celebrations included a fashion-week contest, a photo contest, and more.
What’s a Zumbathon? It’s a dance fitness party with easy steps choreographed to upbeat world rhythms music. At 6 a.m., approximately 300 Qualfon employees and 50 guests boogied down in front of a giant stage set up on the courtyard just outside the Qualfon call center campus.
Qualfon Cebu’s 7-Year Anniversary Fashion Week had employees digging out the fashions of our yesteryears to compete for prizes. With each day came a new theme, and the winners had to be the best dressed in each category. The staff showcased their outfits, and two winners (one male and one female) were selected each day. And, the fun continued with other events.
“As aptly stated by our company Chairman, Alfonso Gonzalez, ‘We aim to improve people’s lives in every dimension–mind, body, and spirit.’ We are about people, and these events are a celebration of that,” said Maricel Borromeo-Amores, Qualfon’s Senior Human Development Manager, Asia.
“Qualfon Cebu has been a trailblazer and trend leader in the local call center industry. In 2010 and 2011, we held Fun Run marathons, which quickly became popular anniversary celebrations for other call center companies in the area. In 2012, we hosted a flash mob dance, and that idea also caught on,” said Borromeo-Amores. A flash mob is when a group of people suddenly assemble in a public place, perform an act for a brief time and then quickly disperse.
But, Qualfon is more than a trend leader. “Qualfon Cebu is a front-runner in finding unique ways to engage our employees,” said Borromeo-Amores. “And, that’s why we spend an entire month each year celebrating our anniversary. Qualfon is dedicated to building relationships and investing in people. In return, our employees take better care of clients, customers, and our communities.”
So, what may look like just festivities on the surface are really investments that pay off for Qualfon clients too. Borromeo-Amores explained, “Employees have fun and are rewarded for their hard a work. As a result, employee engagement helps Qualfon achieve top-ranking performance and half the employee attrition rates when compared to the industry average.”
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com